Retail Operation Manager (Luxury Retail / Travel Retail)

Salary negotiable
Posted on 27 Jan 2021

Retail Operation Manager (Luxury Retail / Travel Retail)


Job Highlights

  • Retail management and operation
  • Fun, rewarding work environment
  • Attractive remuneration package and incentive

Job Description

Retail Manager; Retail Operation, Senior Retail Operation Manager (Luxury Retail / Travel Retail)


  • Ensuring the consistent roll out of the brand strategy of long-term strategic and financial objectives, by implementing retail strategies and distribution policies that are defined by the company
  • Managing the existing retail network ensuring that the short-term sales objectives and KPIs are achieved with strategies, as well as expanding the business throughout Hong Kong
  • Maximizing store profitability by driving sales; minimize operating costs through effective management of systems and information
  • Acting as a brand ambassador when representing the Brand at meetings, events, charity and other work-related functions locally.
  • Closely coordinating with CRM / PR department to manage customer relationships, ensuring proper understanding and management of the loyalty program by retail team members and encourage VIP's enrollment
  • Producing monthly quality and quantity reports to management regarding sales trends and budget variations, competitors' analysis, information on social and cultural events, etc.
  • Manage the Retail business to ensure established revenue, cost containment and service targets are met while leading the Retail team to take a focused approach in solving business challenges by developing action plans that will meet or exceed the net profit goals;
  • Advocate the necessary support to improve the Retail operating efficiencies while defending the design or concept proposal to secure the necessary capital and resources that will improve the overall business;
  • Create a successful implementation plans for system or reporting enhancements, product/marketing strategies, visual/store planning concepts, standard operating procedures, as well as human resources focusing on exemplary customer service;
  • Work with other Department Heads to ensure stock control, merchandise planning, communication design, visuals, fit out works and staffing are adequate to successfully implement a product and placement plan that will improve the per square meter value contribution;

    The successful candidate is required:
  • a Degree in Business, Commerce or related discipline with a Retail management experience of at least eight years and a relevant experience in Retail strategic planning, financial analysis, operations management and supply chain process;
  • a strong knowledge of the Retail industry with extensive background managing a complex Retail operation in across various locations;
  • demonstrates a thorough knowledge of managing a profit and loss with a keen understanding of the requirements associated with strategic planning, construction projects and cost management;
  • strong influencing, negotiation skills and stakeholder management skills;
  • fluency in English, Cantonese and Mandarin is preferred;
  • ability to creatively and thoughtfully manage a diverse group of direct reports;
  • ability to travel, both domestically as well as internationally.

What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now at 2230 7425.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Additional Information

Career Level
Years of Experience
5 years
Job Type
Full Time, Permanent
Company Website

Company Overview

At Hays, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them.

Operating across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments, Hays placed 67,000 candidates into permanent jobs and around 220,000 into temporary assignments in the 2016 financial year. Our breadth and depth of expertise has enabled us to power the world of work for many decades.

In Hong Kong, our recruiting experts are available to you in the following specialisms:

Accountancy & Finance
Banking & Financial Services
Finance Technology
Human Resources
Information Technology
Life Sciences
Sales & Marketing
Supply Chain

To connect with a recruiting expert at Hays, visit us at www.hays.com.hk or follow Hays on LinkedIn - The #1 Recruiter on LinkedIn globally.

Additional Company Information