Michael Page

Retail Operations Manager (Luxury brand)

Michael Page
Salary provided
Posted on 01 Oct 2020

Retail Operations Manager (Luxury brand)

Michael Page

Job Highlights

  • Excellent company culture
  • Luxury brand
  • Competitive pay

Job Description

Our client is a renowned luxury brand seeking an experienced Retail Operations Manager to oversee their retail doors in Hong Kong.

Client Details

Our client is a renowned luxury brand seeking an experienced Retail Operations Manager to oversee their retail doors in Hong Kong.


Reporting to the Head of Retail, you will:

  • Manage and oversee the operations of all retail stores to achieve of long-term strategic and financial objectives, by implementing retail strategies and distribution policies
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
  • Recruit, train and coach the sales team and conceptualize incentive programs to achieve targets and work closely with HR to define competitive retention policies for the retail team
  • Ensure all brand guidelines are met and compliance of operational processes and procedures for store operations, visuals and marketing within the retail stores
  • Work closely with CRM/PR to manage customer relationships, ensuring proper management of the loyalty program and encourage VIP enrollment


  • Minimum 10 years of experience in a similar position, preferably within the luxury industry
  • Strong business acumen and analytical skills
  • A proven track record in managing retail operations at a managerial level
  • Effective people management skills: motivation, development and performance management
  • Communicates effectively in Chinese and English

Job Offer

Excellent working culture and competitive remuneration package, kindly get in touch for more details.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Joanne Goh on +852 3412 4845

Additional Information

Career Level
Years of Experience
10 years
Job Type
Full Time, Permanent

Company Overview

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk

Additional Company Information