NET-A-PORTER

Sales & Customer Care Consultant (6-month Contract/ Up to 21K + Monthly Commission)

NET-A-PORTER
Posted on 16-Apr-21

Sales & Customer Care Consultant (6-month Contract/ Up to 21K + Monthly Commission)

NET-A-PORTER

Job Highlights

  • Excellent command of written and spoken english
  • Fresh Graduate are welcome to apply
  • Dynamic and innovative work environment

Job Description

If you are passionate in fashion and in providing a great customer experience in one of the world’s leading online fashion business, you are the right candidate we are looking for to join our Customer Care team.

Key responsibilities

  • Act as the first point of contact, consistently deliver an exceptional customer experience to our global customers
  • Address customer enquiries via phone, email, live chat and social media, this will include product/pricing enquiries, styling advices, returns or repairs and order delivery timescales
  • Always take ownership of each customer journey, resolving queries appropriately through accurate and personalized solutions
  • Engage customers and offer up/cross selling service proactively by anticipating and meeting customer needs though effective questioning
  • Achieve and exceed productivity, KPIs and actively contribute to sales revenue
  • Operate a range of systems for relevant administration and recording purpose
  • Liaise with internal departments, connecting across the business to fulfil customer need

Requirements

  • Excellent verbal and written English plus Chinese or foriegn language.  Highly fluent in English is preferable.
  • Passionate in fashion industry & delivering world class customer service
  • Previous work experience in front line customer service role, ideally within Contact Centre environment, e-Commerce or luxury retail sector
  • Fresh University graduate with excellent communication skills & problem solving capability will also be considered
  • Proactive, team player, result-oriented, demonstrate initiative to exceed goals
  • Ability to learn & pick up brand/product knowledge quickly
  • Technical agility in learning & using multiple applications & systems
  • Be available to work flexible shifts including weekends

Working Schedule

  • 8 hours + 1-hour meal break per day
  • 5-day work week
  • Shifts between 7:00 am to 5:00 pm

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
N/A
Job Type
Full Time, Contract

Company Overview

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand   off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”. Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the ONLINE FLAGSHIP STORES of several of the French group's luxury brands.

Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 2.5 million high-spending customers, 27 million monthly unique visitors worldwide and combined 2015 net revenues of €1.7 billion. The Group has offices and operations in the United States, Europe, Japan, China and Hong Kong and delivers to more than 180 countries around the world. YOOX NET-A-PORTER GROUP is listed on the Milan Stock Exchange as YNAP.

For further information: http://www.ynap.com/

Additional Company Information

Industry
Clothing/Garment/Textile
Benefits & Others
Performance bonus, Five-day work week