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Sales Leader (Service Office)IKEA
Sales Leader (Service Office)IKEA

Job Highlights

  • Service Office Role
  • Minimum 6 years' hands-on experience in Sales
  • At least 2 years' at supervisory level

Job Description


We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.



  • You are able to priorities and make decisions with speed and simplicity
  • You are able to take a holistic view of a global organization and identify business opportunities accordingly
  • You are able to follow up and measure performance of output and capture learning to improve planning and performance moving forward
  • You have broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
  • You are passionate in home furnishing and IKEA culture & values
  • You have good command of spoken and written English, Cantonese and Mandarin
  • You are proficient in Microsoft Word and Excel
  • You are a degree (or above) holder in Sales, Business Management, Marketing or equivalent
  • You have minimum 6 years' hands-on experience in Sales, Customer Experience / Support in high volume retail business with at least 2 years' at supervisory level



  • Drive the long term growth of the business through the development of the commercial offer, sales techniques and activities through all channels
  • Steer the range, dimensioning and price ladder for the Home Furnishing Business (HFB) to make sure it meets customer needs and demand. Set strategy on the local prices and propose commercial activities. Contribute with input on pricing and forecasting service offer
  • Responsible for the sales planning and forecasting for the defined HFBs
  • Steer sales and gross margin across channels to reach plan and react to deviations to ensure sales output is in line with selling objectives
  • Develop local commercial solutions meeting the customer needs, by implementing solutions from Home Furnishing & Retail Design (HFRD), Market Support and create local sales solutions to further improve the experience and conversion
  • Coach store co-workers throughout the market to develop competence on selling
  • Actively cooperate with all key stakeholders within Commercial and beyond to secure integration, common focus and to maximize impact
  • Be a speaking partner with Range & Supply to provide local market relevant feedback
  • Contribute to the integrated multichannel executions/output of the HFB unit and selling function in order to contribute to the business goals



  • To deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers
  • To deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement



  • Annual Fixed Bonus, Overtime Compensation, Referral Bonus Scheme, 15 to 20 DaysPaid Annual Leave, 5-Day Work Week, Paid Marriage Leave, 14 Weeks Maternity Leave and 5 Days Paternity Leave, 17 Days Public Holiday, Medical Coverage, Non-Contributory Group Retirement Plan, Staff Discount, Birthday Coupon, Excellent Career Path


Kindly WhatsApp 9438 6523 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.Applicants not heard from us within six weeks may consider their applications filed for future reference.

Additional Information

Career Level
Years of Experience
6 years
Employment Type
Full Time, Permanent
Company Website

Company Overview

愛 · 在宜家


Additional Company Information

Benefits & Others
Double pay, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus

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