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Sales Operation Executive (CSL 1O1O / Service Provisioning team leader) HKT
Sales Operation Executive (CSL 1O1O / Service Provisioning team leader) HKT

Job Highlights

  • Supervise the service provisioning team
  • Higher Diploma or above
  • 4 years relevant working experience

Job Description

The Job

  • Supervise the service provisioning team handling daily corporate order service provisioning in iFE and BOM
  • Perform job dispatching to the team staffs based on the skill set and workload
  • Perform QA check on customer profile in the system ensure it is correctly provisioned
  • Handle VIP and special customers segment’s order provisioning
  • Prepare team resource planning and roster subject to the business need and for the special projects
  • Prepare regular activation and staff productivity reports for management review
  • As a trainer to train new staffs and the existing staffs if any new product, service plan and system features launched
  • As the focal point of service provisioning team, perform case investigation with related parties includes Corporate Account Services, Billing and IT when needed.
  • Provide user requirement to the system


The Person

  • Higher Diploma or above
  • Good interpersonal and communication skill
  • 4 years relevant working experience in service provisioning or order fulfillment  in Telecom or IT field is a must
  • At least 2 year experience in supervisor role
  • Training experience is an advantage
  • (Shift required, either 9 - 6pm or 11 - 8pm)

Additional Information

Years of Experience
4 years
Employment Type
Full Time
Benefits & Others
Medical insurance, Performance bonus
Company Website

Company Overview

About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

HKT-COMMERCIAL GROUP has a strong track record for Information and Communications Technologies (ICT) innovations serving the needs of commercial and wholesale organizations of different sizes and industries in Hong Kong, Mainland China and beyond. Our pioneering approach in providing "Next Generation ICT Solutions and Services" includes world-class carrier-grade cloud platforms, ultra high-speed fixed and mobile networks, award-winning industry-specific SME solutions, fixed-mobile integration, advanced cross-border capabilities and end-to-end systems integration in addressing customer needs to fuel their business growth. We have a strong team of 10,000 professionals in Hong Kong, Macau and China regions, contributing to various business functions including commercial sales and marketing, solutions consulting, product development & management, China commercial business, and contact center outsourcing services, etc.


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