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Senior After-sale and Quality ExecutiveBay Search Group Limited
Senior After-sale and Quality ExecutiveBay Search Group Limited

Job Highlights

  • Prestigious luxury brand
  • Reputable organization and dynamic work culture
  • Attractive remuneration package

Job Description

Job Description:

This position is responsible for all quality and after-sales services/operations APAC for all products, facilitating the contact and coordination between stores and our designated repair center, as well as providing key quality feedback to the Central Team.  This position is responsible for vigilantly working to detect quality issues and continuously improving product quality/repair quality as a means to maintain the high level perception of the brand.

Duties & Responsibilities:

  • Develop & manage Quality process flow for APAC from store to repair center for both customer and stock related quality issues & ensure that the retail/wholesale organization is apprised of the quality standards and process. Manage, under the coordination of the Central Q Team, specific Quality related issues and communication regarding Quality Alerts and Product Recalls.
  • Account and supervise repair lead-time and service level in APAC (monthly reporting & analysis) & develops KPIs and maintain regular reporting to insure good follow up of the activity
  • Coordinate with Retail team for customer related issues (Customer Care Tool) to ensure timely repair and return
  • Collect, analyze, and assess product stock claims via (Quality Web) System
  • Provide timely reporting and feedback to Central Team about products quality issues
  • Creates, updates and implements procedures, tools, training programs and material for China/APCAC stores
  • Ensure designated repair center complies with quality standards & expectations
  • Bi-annually provide training to stores on how to handle customer objections, prevent quality issues, and product maintenance
  • Place & track orders for spare parts between Central Team and repair center
  • Bi-annually conduct, on-site stock inspection in APAC Regional Warehouses to channel end-of-season to the appropriate liquidation channel
  • Coordinate to provide Testing support and follow up for APAC Zone

Requirements:

  • Bachelor degree
  • Chinese & English fluency, Cantonese
  • 3+ years retail experience with emphasis on operations, store management/ 3+ years experience in Quality management/ 3+ years in qualified Testing Agency
  • Detail oriented with strong organizational & communication skills
  • Strong ethical values, integrity, & trust a must
  • Deadline oriented with ability to lead and drive projects
  • Problem solver, adaptable and flexible in finding solutions
  • Teamwork oriented
  • Excel/Power point skills
  • Previous knowledge with handling luxury products a plus

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
5 years
Employment Type
Full Time

Additional Company Information

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