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Senior Business AnalystDHL eCommerce (Hong Kong) Limited
Senior Business AnalystDHL eCommerce (Hong Kong) Limited
Job Highlights
  • Work in conjunction with the other departments
  • 6-8 years in logistic experience
  • Initiate customer solutions design and proposal
Job Description

Job Responsibilities:

  • Work in conjunction with the other departments and provide guidance on correct processes and procedures of shipment data or IT related issue.
  • Initiate customer solutions design and proposal for downstream integration/implementation execution through IT and Customer Service.
  • Evaluate customer need and recommend enhancements to provide workaround or solutions.
  • Execute workaround or permanent fix or changes responsibilities to enable seamless shipment processing.
  • Prioritize effort according to value and ease of implementation.
  • Creating sections of reports, presentations, workshops and other client deliverables.
  • Coordinate resources and activities between clients and IT as required
  • Liaison between the sales and cross-functional teams to guarantee proper solution or change is aligned with business requirements.
  • Build trust with management and team
  • Coaching the team and as a mentor to junior

Job Requirements:

  • Bachelor’s Degree or above, with Project Management Certification preferred
  • With 6-8 years in logistic experience
  • Knowledge of shipping systems preferred.
  • Effective presentation and proficient in spoken / written English and Mandarin
  • Strong interest in learning and applying new product concepts to become SME resource and customized solutions
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • Excellent interpersonal skills, problem-solving skills, and communication skills
  • Solid analytical, critical thinking, time management, teamwork, and organizational skills
  • Self-motivated and ability to work independently
  • Travel within Greater China.

Interested candidate please send your updated CV with your current and expected salary, and availability in MS word format by clicking "Apply Now"


Personal Information Collection Statement pertaining to Recruitment

DHL eCommerce (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and the Deutsche Post DHL Group policies (the “Policies”) at

By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than three (3) months, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Department.

Additional Information
Years of Experience
6 years
Employment Type
Full Time, Permanent
Dental insurance, Double pay, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

DHL eCommerce, part of the DP DHL Group of Companies, is a leading provider of B2C eCommerce cross-border deliveries. Additionally, DHL eCommerce caters to the needs of its customers across the entire eCommerce value chain by providing service offerings from webshop technologies to marketing, warehousing and fulfillment through to domestic and cross border deliveries, and finally provide customer service support to the online shoppers. DHL eCommerce has the ambition to become a leader in eCommerce logistics in Asia Pacific and worldwide.