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Senior Claims Manager / Claims Manager - Claims Jardine Lloyd Thompson Limited
Senior Claims Manager / Claims Manager - Claims Jardine Lloyd Thompson Limited
Job Highlights
  • Claims Management
  • Account Servicing
  • Insurance Broking
Job Description


  • To provide high standard and timely services in accordance with the agreed internal and external Business Protocols
  • To raise the profile of JLT’s claims servicing – both internally and externally, e.g. to attend surveys and meetings, prepare and present claims analysis to clients etc.
  • To assess, negotiate and settle claims for JLT's clients independently on various classes of insurance policies, e.g. Employees' Compensation, Personal Injury, Property and Liability Insurance
  • To formulate strategies for JLT’s clients in handling complex claims
  • To communicate and liaise with clients, insurers, lawyers, adjusters and third party service providers
  • To actively follow up on all claims settlement and update JLT claims system to ensure no delay
  • To supervise and provide guidance to a team of Senior Claims Executives / Claims Executives  
  • To assist Director/Divisional Director/Assistant Director in managing the Division, e.g. to collect feedback from team members and make suggestions on enhancing claims operations
  • To assist in improving quality and efficiency of work, including workflow, claims system, and claims reports within the Claims Division

Job Requirements:

  • Holder of a relevant degree or professional qualification
  • At least 5 years’ relevant experience; candidates with more experience particularly in supervisory roles will be considered as Senior Claims Manager
  • Excellent command of written and spoken English and Chinese. Proficiency in speaking Putonghua is an advantage
  • Good knowledge of insurance and claims management
  • Good knowledge of the Employees’ Compensation Ordinance, legal and regulatory framework
  • Good people management skills
  • Problem solving and solutions driven
  • Ability to work in a team environment
  • Good communication and account servicing skills
  • PC literate in MS Word, Excel and PowerPoint
  • Successful candidates may be required to work on-site at client's office, e.g. Hong Kong International Airport


We offer attractive salary together with a comprehensive fringe benefits package including 5-day working week. Please send your detailed resume and expected salary to our Human Resources Department by clicking Apply Now.


All information provided by applicants will be used for recruitment related purposes and handled in strict confidence by authorized personnel. The personal data collected will be destroyed after three months.

Additional Information
Career Level
Years of Experience
5 years
Employment Type
Full Time, Permanent
Double pay, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus
Company details

Jardine Lloyd Thompson (JLT) Asia is a market leader in insurance & reinsurance broking, risk consultancy and employee benefits services.

Our operations in Asia date back to 1836. Today, JLT Asia is one of the most experienced brokers in Asia, with over 1,700 staff in 13 major territories - China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Macau, Philippines, Singapore, Taiwan, Thailand and Vietnam.

We are a member of the Jardine Lloyd Thompson Group, one of the world’s leading providers of insurance and employee benefits related advice, brokerage and associated services. JLT’s client proposition is built upon its deep specialist knowledge, client advocacy, tailored advice and service excellence. JLT is quoted on the London Stock Exchange and owns offices in 41 territories with more than 9,500 employees. Supported by the JLT International Network, it offers risk management and employee benefit solutions in 135 countries