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Senior Claims Officer (Personal Accident & Medical)Zurich Insurance (Hong Kong)
Senior Claims Officer (Personal Accident & Medical)Zurich Insurance (Hong Kong)
Job Highlights
  • Handle personal line claims with focus on Medical
  • Resolve enquiry to deliver focused claims service
  • Ensure appropriate reserves are assigned
Job Description

Our opportunity:

Being part of the team, you will apply your professional knowledge and expertise to manage the medium standard Personal Accidents & Medical claims in the most effective, efficient way whilst delivering a customer centric claims service.  If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"


Job Responsibilities:

  • Involve in approving claims cases within own claims authority; make recommendation to senior for those claims exceeding own authority limits
  • Meet the claim service standard and turnaround time
  • Responsible for handling enquiries and complaints from customers, sales force, other insurance regulatory bodies and internal staff
  • Provide administration support in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.
  • Analyze, provide advice and handling strategy for complaint/appeal claim cases independently
  • Involve in departmental / company projects where necessary


Job Requirements:

  • F. 7 or above
  • Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute) is preferable
  • Over 4 years experience in Medical Insurance claims handling
  • Knowledge of Medical insurance products, claims procedure and operations.
  • Experience in handling claims related projects is highly preferred
  • Basic medical skill is preferable
  • Strong customer oriented mindset & skills
  • Good communication and interpersonal skills
  • Complaint handling skills; ability to deal with difficult people and mature to handle awful situation
  • Proficient in MS Word, Excel and Chinese word processing
  • Good command of both spoken and written English and Chinese


Interested parties please simply click "Apply Now" to access our "Global Recruitment Management System" for submitting your application.


You are invited to visit our web site at:


Additional Information
Career Level
Years of Experience
4 years
Employment Type
Full Time, Permanent
Dental insurance, Double pay, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With more than 55,000 employees, it provides a wide range of general insurance and life insurance products and services. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, including multinational corporations, in more than 170 countries. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. Further information about Zurich is available at