AXA Hong Kong

Senior Claims Officer (Welcome candidates with business analysis, PM background)

AXA Hong Kong
Posted on 19-Apr-21

Senior Claims Officer (Welcome candidates with business analysis, PM background)

AXA Hong Kong

Job Highlights

  • Permanent role
  • Business analysis, project management
  • AS400, SQL, Macro, MS Access is a plus

Job Description


  • Generate ad-hoc / regular reports and dashboards for Operations team and Management 
  • Manage BAU activities, e.g. business letter issuing and status tracking, business changes and UAT
  • Coordinate audit activities initiated by Group, customers, IT and other parties, collect necessary information and documents and prepare results for management and auditors
  • Handle administration tasks such as form amendment, updates on website, documentation of processes and business requirements
  • Reply enquiries from internal customers within in a timely manner
  • Cooperate with other teams to meet the deadlines and expectation of services
  • Ensure accuracy and review the procedures for continuous improvement
  • Ensure claims are processed within company service standard


  • Bachelor degree in any discipline
  • Minimum 3 years of working experience in business analysis, project management or systems implementation
  • Proven capability to drive changes
  • Excellent interpersonal, influencing and problem solving skills
  • Strong command of both written and spoken English and Chinese
  • Experience in insurance / financial industry is a plus
  • Knowledge in AS400, SQL, Macro, MS Access is a plus
  • Immediate available is a plus

Additional Information

Career Level
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview


AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers[1] in the region. In addition to being the #1 global Property & Casualty commercial lines insurer[2], we are also one of the largest health protection providers in Hong Kong and Macau.

'Empowering people to live a better life' is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

[2] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL's insurance and reinsurance operations combined

Additional Company Information

Insurance/Pension Funding