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Senior Complaint Management Officer (Non call centre) (Ref: CC190819-02)Peoplus Recruitment
  • Not Specified
  • Salary provided
  • Posted on 19 Aug 2019
Senior Complaint Management Officer (Non call centre) (Ref: CC190819-02)Peoplus Recruitment

Job Highlights

  • Life / General Insurance, Complaint Handling
  • Excellent Career Path, Good Working Environment
  • Attractive remuneration package, 5-day work week

Job Description

Our client is one of a International Insurance Company, they are currently looking for a high caliber to fill up above positions for their HK susidiary company.


Senior Complaint Management Officer (Non call centre)



  • Manage complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality control reviews

  • Handle and investigate complaint cases from direct customers.

  • Work in conjunction with Marketing, Compliance, Legal, Distribution and Operations, to provide resolutions and responses in shorter timeframes than non-priority cases.

  • Review investigation results, rectification actions and correspondence and compensation (within delegated authority) for non-priority cases performed team

  • Assist in developing, maintaining and enforcing operating guidelines which align with Company standards. 




  • Relevant working experience in insurance or banking industry is an advantage

  • Minimum 2-3 years of working experience in Customer Services or Complaint handling in Insurance products

  • Strong analytical, logical, negotiation and problem solving skills

  • Good communication and interpersonal skills

  • Excellent written English and Chinese correspondence skill

  • Good verbal communication in English, Cantonese and Mandarin


 Attractive remuneration package and excellent career prospects will be provided to the right candidate.

Interested parties please send full resume with followings to [email protected]

1. Current & Expected Salary
2. Availability
3. Date of Achievement : Academic Result
4. Quoting the Emp. Ref. No. : CC190819-02

All personal data provided by job applicants will be used for recruitment purpose only


Additional Information

Years of Experience
3 years
Employment Type
Full Time, Permanent

Company Overview

Peoplus Recruitment is a recruitment services company based in Hong Kong. Our services include permanent staff recruitment, executive search, secondment staff services, contract staff services, payroll services, cross border or overseas search, pay level or trend analysis etc.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Medical insurance, Performance bonus

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