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Senior Customer Analyst (Public Segment) The Hong Kong Jockey Club
Senior Customer Analyst (Public Segment) The Hong Kong Jockey Club
Job Highlights
  • SQL, SAS, VBA, R, C# and other MS Office
  • Statistics, Quantitative Analysis
  • Computer Science, Data Science
Job Description

The Department
Our Customer Management (Public Segment) Department is to collaborate with various departments of the Club in achieving the Club's objective of Total Customer Satisfaction. We are looking for high caliber professional to join our team. 

The Job
You will

  • perform statistical data analyses and advise actionable insight from the result on business issues
  • prepare and evaluate business performance result for management
  • set KPIs and track performance of marketing segments
  • support customer management projects on customer targeting, lists preparation and analysis
  • provide data analytic service to other departments of the Club

About You
You Should have

  • degree, preferably in Statistics, Quantitative Analysis, Computer Science, Data Science or equivalent, with minimum 5 years of relevant experience in statistical customer analysis
  • experience with relational database, able to understand, maintain and compose database query scripts
  • to be capable in handling voluminous data and in writing efficient queries, and be experienced in various data transformation techniques to aggregate transactional data
  • strong business acumen and sensitive to consumer market trends
  • to be well-versed with SQL, SAS, VBA, R, C# and other MS Office applications
  • exposure to Big Data analytic e.g. Hadoop is an advantage
  • passion and knowledge of horse racing are distinct advantages

Terms of employment
The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply
Please send your resume, complete with expected salary and job reference
by clicking "Apply Now" button or to:
The Human Resources Department
The Hong Kong Jockey Club
1 Sports Road, Happy Valley
Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Additional Information
Years of Experience
5 years
Employment Type
Contract, Full Time
Company Website
Company details

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2017/18, the Club made a record return to the Government of HK$22.6 billion in duty and profits tax and contributed HK$1.2 billion to the Lotteries Fund. Approved charity donations were HK$4.2 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.


香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2017/18年度,馬會透過各項博彩稅及利得稅,為政府庫房帶來破紀錄的226億港元收入,並向獎券基金撥款12億港元。另外,已審批慈善捐款達42億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。