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Senior Customer Care Specialist/ Assistant SupervisorChina Mobile Hong Kong 中國移動香港
Senior Customer Care Specialist/ Assistant SupervisorChina Mobile Hong Kong 中國移動香港

Job Highlights

  • Double Pay, Discretionary Bonus, Medical
  • 5-day-work, Excellent Career Prospect
  • Quality Customer Service, Small Team Leader

Job Description

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 56th on the Fortune Global 500.


Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.


Division: Customer Service Division


In this position, you will:

  • Supervise a Hotline team to provide quality customer service to clients and follow through Company policy and procedure;

  • Ensure the daily Hotline operation and traffic analysis performance targets are met;

  • Coach, monitor and deliver on–the–job training to subordinates;

  • Consolidate and analyze raw data to prepare statistical reports for management review;

  • Review on operation procedures’ enhancement;

  • Assist in other ad hoc projects as assigned.


To be successful in this position, you should meet the following requirements:


  • Form 7 or above;

  • At least 5 years Customer Service with 3 years of hotline operation experience preferably in Telecom industry;

  • Good command in English, Cantonese and Putonghua;

  • Excellent management skill, self-driven, diligent, good team player, organized and target oriented;

  • Strong in MS office;

  • Strong marketing sense of competitors’ offers;

  • Less experience will be considered as Senior Customer Care Specialist


When you work: 

  • 5 days’ work per week in shift pattern (including Sunday and Public Holiday)

  • 8.75 hours per day (including 1 hour for meal)


What you enjoy: 

  • Double pay

  • Discretionary Performance bonus

  • Shift Allowance

  • Monthly Performance Bonus

  • Life insurance

  • Medical insurance

  • Meal allowance

  • Education subsidies

  • Birthday gift

  • Marriage leave

  • Birthday leave

  • Staff discount


CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.


Please submit your application to us by clicking the APPLY NOW button and send your full resume with your availability, current and expected salary to us.


Additional Information

Career Level
Non-Degree Tertiary
Years of Experience
5 years
Employment Type
Full Time, Permanent

Company Overview

Passionate about network, mobile and tele-communication? 
Excited to connecting people together through pioneering technologies?
Dedicated to expanding your full potential in the ever-changing and rapidly-growing market?
CMHK is definitely the right place for you.


Additional Company Information

Benefits & Others
Dental insurance, Double pay, Education allowance, Five-day work week, Life insurance, Medical insurance, Performance bonus

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