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Senior Customer Digital Experience Development OfficerThe Hong Kong Jockey Club
Senior Customer Digital Experience Development OfficerThe Hong Kong Jockey Club
Job Highlights
  • digital
  • mobile app
  • website
Job Description

The Division

The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience marketing, and CRM to local and overseas customers of the Hong Kong Jockey Club. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner.


The Job

You will

  • support Customer Digital Experience Development Manager in delivering user centred digital application projects across the Club’s range of digital channels, including mobile app, website, ecommerce and cross-media platforms
  • assist in conducting customer research, focus group and translate the finding into detail user requirements
  • develop wireframe and interactive prototype in order to visualise the customer journey and conduct user testing
  • assess solutions and options from IT and external vendor, work with them on specifications, timeline, testing and related deliverables
  • perform user acceptance test and support in product launch
  • assess and analyse usage behaviour and translate findings into actionable UX design improvements plan
  • stay abreast of current trends and best practices in digital industry; consistently brings in new ideas to increase customer engagement


About You

You should have

  • a bachelor degree or above in Information Technology, Digital Product Design, Information Management or other relevant disciplines
  • at least 1 year hands-on experience in iOS / AOS mobile front-end development
  • at least 3 years of solid experience in managing digital application project
  • knowledge in prototyping software, e.g. Axure, InVision is a plus
  • expertise in web/mobile UX design and user interface design is a plus
  • strong interpersonal skills with internal and external stakeholders
  • strong business acumen with good presentation and analytical skills
  • excellent communication in English and Chinese
  • excellent working attitude, self-motivated and team player

Candidate with less experience will be considered as Customer Digital Experience Development Officer.


Terms of employment

The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.


How to Apply

Please send your resume, complete with expected salary and job reference by clicking "Apply Now". 



We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

Additional Information
Years of Experience
3 years
Employment Type
Contract, Full Time
Company Website
Company details

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2017/18, the Club made a record return to the Government of HK$22.6 billion in duty and profits tax and contributed HK$1.2 billion to the Lotteries Fund. Approved charity donations were HK$4.2 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.


香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2017/18年度,馬會透過各項博彩稅及利得稅,為政府庫房帶來破紀錄的226億港元收入,並向獎券基金撥款12億港元。另外,已審批慈善捐款達42億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。