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Senior Customer Journey Manager (Business Banking Division)Bank of China (Hong Kong) Limited
Senior Customer Journey Manager (Business Banking Division)Bank of China (Hong Kong) Limited
Job Highlights
  • Develop and implement sales and services
  • Degree or above in Business Administration
  • Medical and life insurance
Job Description

Job No.: 495228
Employment Type: Full time
Departments: Personal Banking Products Department
Job Functions: Business Development, Management, Marketing, Product Development & Management

Job Responsibilities:

  • Develop and implement sales and services model across digital and manned channels
  • Design, implement , review & enhance sales and marketing initiatives with frontline sales and key product stakeholders
  • Develop, enhance and promote key product and services packages with key product stakeholders
  • Define customer loading by RM/ channel and manage portfolio reshuffling in order to optimize resources to meet customer needs.
  • Drive sales tool development and customer-centric mobile application for customers
  • Establish services standard, develop and improve customer journey under key processes for ongoing customer experience improvement
  • Quantify sales resources and recommend training requirement
  • Develop marketing strategies to promote BOC brand for our target segments

Job Requirements:

  • Degree or above in Business Administration, Marketing, Finance or related disciplines
  • At least 12 years' solid working experience in sales management and channel management in financial industry
  • Excellent communication and influencing skills, with the ability to engage key stakeholders and cascade message to senior management
  • Strong leadership ability to guide and grow the regional and local teams
  • Familiar with financial products and operations / service enhancement, and with the drive to strive for continuous improvement
  • Strong strategic thinking capacity with the ability to translate concepts into business insights
  • Exposure in commercial banking business and understanding on corporate loan & trade finance will be a plus
  • Excellent communication and presentation skills with good command of both spoken and written English and Chinese.
  • Less experienced candidate will be considered as Manager role

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application by clicking Apply Now. For details, please visit our website http://www.bochk.com

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.

Additional Information
Years of Experience
12 years
Employment Type
Full Time
Benefits
Life insurance, Medical insurance
Company details

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