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Betterment Asia Limited

Senior Customer Service Executive (Travel/Aviation) – 19K+, Call Center, 5-day Work

Betterment Asia Limited
Salary provided
Posted on 21 Jan 2020

Senior Customer Service Executive (Travel/Aviation) – 19K+, Call Center, 5-day Work

Betterment Asia Limited

Job Highlights

  • Overnight Shift Allowance
  • 5-day work+Public Holiday+15 days annual leave
  • Overall Package: $19,000 – 21,000

Job Description


  • 透過電話及電郵解笞客人航班及行程安排事宜
  • Responding efficiently and accurately to VIPs and provide possible travel solutions through phone calls and emails
  • 提供優質客戶服務
  • Ensuring that clients feel supported and valued
  • 處理客人投訴及提供有效解決方案
  • Handling clients’ complaints, or other issues with professional manners
  • 在職培訓
  • Taking part in on-job training and other learning opportunities
  • 需通宵輪班工作
  • Overnight shift is required



  • 高級文憑畢業相等程度學歷或以上
  • Higher Diploma graduated or above
  • 5年以上客戶服務或call center相關經驗 (如有旅遊或航空相關經驗可獲優先考慮)
  • Possess 5 years or above experience in aviation, travel industry and customer service
  • 流利廣東話、英文及普通話 (懂其他語言可獲優先考慮)
  • Native in Cantonese, proficient in English and Mandarin
  • 良好中英文書寫能力
  • Professional writing style in English and Chinese
  • 懂簡單電腦操作
  • Proficiency with MS Office and travel or aviation booking system
  • 主動、學習能力強、獨立
  • Adaptability, dynamic and independent



  • 薪金: $19,000 – 21,000
  • Overall Package: $19,000 – 21,000
  • 勤工獎
  • Attendance Bonus
  • 通宵班津貼
  • Overnight Shift Allowance
  • 年終花紅
  • Discretionary bonus
  • 五天工作
  • 5-day work
  • 輪班輪休
  • Shift duty required
  • 銀行假期補假
  • Public Holiday
  • 15天有薪年假起
  • 15 days annual leave
  • 9小時工作(包括1小時用餐)
  • 9 working hours including 1 hour break
  • 醫療保險
  • Medical insurance
  • 牙科保險
  • Dental insurance


有意應徵者請按下方”立即申請”或致電3619 3748/whatsapp 9705 9982 鍾小姐

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time, Permanent

Company Overview

Betterment Asia Limited is a boutique search firm across commerce and industries in Hong Kong with a strong focus on retail and FMCG sectors. We pride ourselves in our integrity, commitment and flexibility in providing the best possible results for our clients and candidates. Our expertise ranges from corporate functions to fronline sales and event staff.sdf

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Medical insurance, Performance bonus