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Senior Customer Service Officer (6 months) Spin Master Toys Far East Limited
Senior Customer Service Officer (6 months) Spin Master Toys Far East Limited
Job Highlights
  • Contract
  • Toy
  • Customer Service
Job Description

General:

  • Follow the order from order receiving to goods delivery. Cooperate with other department to solve the problems. Complete the order under the direction of supervisor

Specific Responsibilities:

  • Handle import orders from item quotation, customer sample approval, customer lab testing, carton mark release, customer QC inspection booking to order release to customer forwarder;
  • Communicate with sales managers and/or buyers/buying offices, internal departments and factories for on time order confirmation and on time shipment deliveries;
  • Work closely with Production/Shipping/QA department on daily basis to handle product and shipment problems;
  • Provide/ update customers import orders shipping requirements with internal departments and factories in ensuring non-compliance with retailers’ requirements at the minimal level;
  • Manage customer’s expectation to ensure high customer satisfaction;
  • Provide necessary support for Sales related activities such as during the Toy Show;
  • Perform ad-hoc project as assigned. 

Required Skill Set

  • Excellent command of written and spoken English & Chinese/Mandarin;
  • Effective presentation and communication skills;
  • Self-motivated, independent, good interpersonal skill and service-oriented;
  • Proficient in Microsoft Word, Excel, Access and Visio;
  • Good computer knowledge; experience in SAP R/3 system or ERP system preferred.

 

Required Qualifications & Experience

  • Minimum 5 years’ relevant working experience in Hard Toys of Trading/ Buying office;
  • Experience in Toys and familiar with major retailers import requirements and their buying office preferred.
  • Experience in managing accounts and relationships for multiple international clients preferred.
Additional Information
Career Level
Entry Level
Qualification
Non-Degree Tertiary
Industry
Years of Experience
5 years
Employment Type
Contract, Temporary
Company details

About Spin Master Corp.

Spin Master (TSX:TOY; www.spinmaster.com) is a leading global children's entertainment company that creates, designs, manufactures, licenses and markets a diversified portfolio of innovative toys, games, products and entertainment properties. Spin Master is best known for award-winning brands including Zoomer™, Bakugan™, Meccano™, and 2017 Toys of the Year, Hatchimals™, Air Hogs™ and PAW Patrol™. Since 2005, Spin Master has received 82 TIA Toy of The Year (TOTY) nominations with 21 wins across a variety of product categories, including 13 TOTY nominations for Innovative Toy of the Year, more than any of its competitors. To date, Spin Master has produced six television series, including 2007 success Bakugan Battle Brawlers and current hit PAW Patrol, which is broadcast in over 160 countries and territories globally. Spin Master employs over 1,000 people globally with offices in Canada, United States, Mexico, France, Italy, United Kingdom, Slovakia, Poland, Germany, Sweden, the Netherlands, China, Hong Kong, Japan, and Australia.