SEEK Asia Style Guide

Senior Customer Service Officer (Cashier service)AXA Hong Kong
Senior Customer Service Officer (Cashier service)AXA Hong Kong
Job Highlights
  • AML / reconcile report / Cashier service
  • Customer service / claims / enquiry
  • No.1 Global Insurance Brand
Job Description

Job Duties:

  • Ensure all payment collected met Anti-Money Laundering (AML) guideline
  • Respond all autopay cycle upload/download
  • Ensure correct autopay result and respond for any action and co-ordination
  • Ensure correct balance in all kind of payment through daily collection
  • Ensure daily payment reconcile report for all cashier locations with payment details fit financial control requirement and within turnaround time (TAT)
  • Prepare and update daily and monthly report for reconcile with Finance
  • Respond and monitor for any inconsistent transaction payment data input
  • Control and monitor suspicious large cash flow
  • Ensure all in and out cashier transaction or task completed within TAT
  • Control transaction in system reversal or patching case and report to senior from time to time
  • Work with IT staff to optimize customer service and payment processes in the most cost efficient way
  • Ensure proper and sufficient resource, forecasted levels of activities, and seasonal payment cycle for different service counters in order to allocate proper manpower to fit the service requirement
  • Act as contact point or coordinator for other functional area in cashier issue related
  • Support projects/initiatives related to Cashier service and fraud control


  • University degree in finance, accounting, quantitative analysis or related disciplines.
  • At least 3 years relevant working experience in insurance industry
  • Strong analytical, problem solving and communication skills
  • Well organized, self-initiative and a good team player
  • Well versed in Microsoft Office, including the use of Excel

Additional Information
Career Level
Years of Experience
Employment Type
Full Time, Permanent
Company details
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

1Based on 2013 Office of the Commissioner of Insurance market share statistics
More Jobs from this employer
(Senior) Business Analyst (Contract 1 year)
Posted on 6 mins ago
Assistant Business Analyst
Posted on 19-Jul-19
View all jobs from this employer