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[K11 MUSEA] Senior Customer Service OfficerK11 Concepts Limited
[K11 MUSEA] Senior Customer Service OfficerK11 Concepts Limited

Job Highlights

  • Form 5 or above
  • To provide premium customer service
  • Shift duty (5-day work)

Job Description


  • To station at various posts locations inside K11 Musea and provide high quality service to customers
  • To handle customers’ enquiries & complaints
  • To support and cross sell in mall related activities including all promotions, events, exhibitions, Klub 11 membership program etc.
  • To provide art tour to all internal and external customers, groups and stakeholders in various languages
  • To assist on sales transactions where necessary
  • To collect and flag VOC with customers
  • To conduct other duties assigned by Supervisors


  • Preferably with 4-5 years working experience in customer service, hospitality, membership, retail brand or property management industry, candidates with more experience might be considered as Senior Customer Service Officer
  • Form 5 or above, certificate holder in Hospitality Management, Property Management or related discipline is preferable
  • Customer services oriented with good customer service skills and communication skills
  • Good in Cantonese, English and Mandarin, knowledge of other foreign language is an advantage
  • Good computer skills, especially MS Office, Excel
  • Shift duty (5-day work)  


Working Location: Victoria Dockside


We offer attractive remuneration package to the right candidates. Interested parties, please email full resume with current and expected salary by clicking “Apply Now”

(Personal data collected will be used for recruitment purpose only)

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
2 years
Employment Type
Full Time, Permanent
Company Website

Company Overview

About K11 Group

Founded in 2008 by entrepreneur Adrian Cheng, K11 Group combines art and commerce in commercial and residential real estate, and a growing portfolio of brands across different sectors in Greater China and around the world. Marking its 10th anniversary, K11 Group announced its most ambitious Museum-Retail development K11 MUSEA in June 2018, situated at the heart of the new $2.6bn Victoria Dockside art and design district developed by parent company New World Group in Hong Kong, scheduled to fully open in 2019. In addition to its flagship K11 Art Malls, K11 Group also operates K11 ATELIER, a network of office buildings for the next-generation workforce; luxury residences for worldly travellers K11 ARTUS; open education platform K11 Kulture Academy; the terrarium-inspired transformative retail concept K11 Natural; consulting and market research institution K11 Chinese Millennials Taskforce; and K11 Art Foundation, China’s first not-for-profit to incubate Chinese artists and curators.

K11 Group is based in Hong Kong and has operations in Greater China, as well as investments in Europe and the US.

Through K11 Group, Cheng’s stated aim is to constantly innovate and “connect China’s cultural ecosystem and its emerging millennials and Generation Z with the world”, creating a new global identity for Chinese millennials. By 2023 K11 Group will have gained a footprint in nine cities across Greater China.

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus