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Senior Customer Service Officer - Contact Centre Kelly Services Hong Kong Limited
Senior Customer Service Officer - Contact Centre Kelly Services Hong Kong Limited

Job Highlights

  • IIQE paper 1,2,3
  • Insurance/ FI background preferred
  • Dynamic and flexible working environment

Job Description

Kelly’s Snapshot

Exciting opportunity to join a digital life insurer in Hong Kong. Reporting to the Customer Service Manager.


Company Profile

Our client, the first digital Life insurer in Hong Kong which allow you to working in a dynamic, energetic and flexible working environment. 


Exciting new role for you

  • Provide effective inbound & outbound call services to customers for marketing promotion, product and service inquiry 
  • Assist in application and policy service requirement such as post-sales call, case follow up call and policy retention
  • Maintain good customer relationship and promote company services
  • Assist in customer service project development (e.g. Chatbot)
  • Perform ad-hoc task as required by management



  • IIQE Paper 1, 3 and 5 are required
  • Minimum 2 years’ experience in the  call center, telemarketer; and with customer service experience in life insurance products preferred
  • Strong customer-focus with excellent communication skills
  • Effective customer engagement and relationship management
  • Proactive, independent, self-motivated
  • Good command in both spoken and written English and Cantonese, proficiency in Mandarin is a plus
  • PC literate in MS Office
  • Less experience will be considered as Officer



You will be working at a high performing energetic team with great career progression. Attractive remuneration and package.


Action Now

Please send your CV to jacey_siu(at) and call Jacey Siu at +852 2281 0029 to have a confidential discussion about this role and other exciting opportunities with you.

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Job Functions

Company Overview

Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, contract and permanent basis. Serving clients around the globe, Kelly provides employment to more than 540,000 employees annually.

With our Kelly 360° talent solution, comprising recruitment, consultancy, and outsourcing, Kelly Services Hong Kong is dedicated to making it easy for our clients to build a motivated workforce—while measurably enhancing its company brand. Our specializations include Banking and Finance, Insurance, Information Technology, Retail, Commerce (Finance and HR), Industrial and Manufacturing, Healthcare and Life Sciences, and Telecommunications.

Employment Agency Licence No. 59857


Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance

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