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Senior Customer Service Officer - Inbound Call CentrePage Personnel
  • Kwun Tong
  • Base salary + high commission
  • Posted on 12 Nov 2019
Senior Customer Service Officer - Inbound Call CentrePage Personnel

Job Highlights

  • 5-day work week
  • High volume call centre environment
  • Handle enquiries and administrative duties.

Job Description

  • High volume inbound call centre customer service position for medical and financial insurance.
  • Opportunity to work in a diverse and dynamic multinational company with high exposure to client/customer services.

Client Details

Our client is a multinational insurance company and financial services provider based in Kwun Tong that was established in Canada and has developed a high presence in Asia. They provide an impeccable service to their customers and clients and are looking for a candidate with high-quality customer service skills and experience to join their team.

Description

  • Responsible for client's and customer's enquiries/complaints and offering high-quality support and appropriate resolutions.
  • Maintain good customer relationships and provide tailor made service to VIP clients.
  • Update records in line with the qualified standards & regulations within service time frames.
  • Provide professional advice to help client's resolve any operations or administrative issues.
  • Assist in any ad hoc projects when necessary.

Profile

  • Bachelor degree holder within Business or hospitality related disciplines.
  • Required licensed holders of IIQE 1 & 2.
  • At least 1-2 years working experience in Customer Service or related field.
  • Independent worker that is responsible and has high attention-to-detail.
  • Impeccable customer service skills and ability to handle difficult situations.
  • Excellent communication and presentation skills.
  • Proficient in PC and MS office programs such as Word and Excel.
  • Fluent in both writing and speaking in English and Chinese.

Job Offer

  • 15+ Days annual leave.
  • No probation period - Immediate benefits.
  • Medical & Dental coverage.
  • MPF provided.
  • On the job training.
  • Promising career path.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matt O' Shaugnessy on +852 3602 2438

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
1 year
Employment Type
Full Time, Permanent

Company Overview

In 2010, Page Personnel was launched in Hong Kong, complementing the Michael Page offering. Recruiting across the full range of junior roles, we join an international network of Page Personnel offices. As part of the Page Group, we are able to leverage on over 30 years of international recruitment experience and expertise. This has enabled us to deliver the results that you want - the best employees available quickly and with minimum fuss.

So if you're looking to take your career to the next level, visit www.pagepersonnel.com.hk

Additional Company Information

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