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Senior / Customer Service Specialist- Insurance Service Centre (fresh graduate are welcome)Manpower Services (Hong Kong) Limited
Senior / Customer Service Specialist- Insurance Service Centre (fresh graduate are welcome)Manpower Services (Hong Kong) Limited

Job Highlights

  • Skillful for handling enquires and complaints
  • Good Knowledge in Insurance or Finance fields
  • A good team player

Job Description

Our client, a well-known insurance company is looking for a Senior Customer Service Specialist/ Customer Service Officer to join its dynamic team:

 

Responsibilities

Handle Inbound calls from agent / IFA / Broker / customer to deliver outstanding customer experience
處理來自不同查詢熱線的來電,以提供出色的客戶體驗

Handle complaints and enquiries
處理投訴和查詢

Identify customer needs and provide appropriate solutions
確定客戶需求並提供適當的解決方案


Provide excellent services and professional advice to customers with continuous improvement
為客戶提供優質的服務和專業的建議,不斷改進


Collect customer feedback and report to superiors of customers problems encountered
收集客戶反饋並向客戶上級報告遇到的問題


Support to teams ensure the operation smoothly
對團隊的支持確保了運營順利進行


Being trainer to bring up new comer
為新人提供培訓

 

Requirements


Degree or diploma holder  with at least 3 years relevant working experience (Banking and Financial Industry are Priority)
具有至少3年相關工作經驗的學位或文憑持有人(銀行和金融業優先)

Less experience will be considered as Customer Service Officer
較少的經驗將被視為客戶服務主任


Passed IIQE
通過IIQE資格考試


Good knowledge of insurance (life, medical, fund...)
熟悉保險(生活,醫療,投資相連保險......)


Good communication, presentation and interpersonal skills
良好的溝通,演講和人際交往能力


Proficient in both spoken and written English and Chinese and Mandarin
精通英語口語和書面,中文和普通話

 

Fresh graduate are welcome

 

Benefit:

Incentive

5 days work, 15 days annul leave and birthday leave

Salary: $16,000 - $24,000

Work Location: Kowloon East

Interested parties please email your CV to [email protected]

Additional Information

Years of Experience
3 years
Employment Type
Permanent

Company Overview

ManpowerGroup Hong Kong

ManpowerGroup Hong Kong (Registered as Manpower Services (Hong Kong) Limited) provides employers a range of services and solutions for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outsourcing and consulting. We help both companies and individuals achieve more than they imagined.

ManpowerGroup Greater China

ManpowerGroup Greater China Limited (Stock code: 2180 HK) started its business in Hong Kong and Taiwan in 1997. Since that time, it has accelerated its market expansion and now provides services to its clients in over 130 cities in the Greater China markets and operates in more than 20 offices. ManpowerGroup Inc. (NYSE: MAN), our largest shareholder, is a world leader in workforce solutions and services -- with a long operating history of more than 70 years.

We commit to unleashing the power of the human potential for progress. We are well recognized by clients and associations through our contemporary offerings of flexible staffing, head-hunting, recruitment process outsourcing, talent management and training, and other integrated service solutions. As a testament to our commitment, we have received such honorable recognition as “Asia-Pacific Human Resources Service Leading Enterprise”.