Our client, a well-known insurance company is looking for a Senior Customer Service Specialist/ Customer Service Officer to join its dynamic team:
Handle Inbound calls from agent / IFA / Broker / customer to deliver outstanding customer experience
Handle complaints and enquiries
Identify customer needs and provide appropriate solutions
Provide excellent services and professional advice to customers with continuous improvement
Collect customer feedback and report to superiors of customers problems encountered
Support to teams ensure the operation smoothly
Being trainer to bring up new comer
Degree or diploma holder with at least 3 years relevant working experience (Banking and Financial Industry are Priority)
Less experience will be considered as Customer Service Officer
Good knowledge of insurance (life, medical, fund...)
Good communication, presentation and interpersonal skills
Proficient in both spoken and written English and Chinese and Mandarin
Fresh graduate are welcome
5 days work, 15 days annul leave and birthday leave
Salary: $16,000 - $24,000
Work Location: Kowloon East
Interested parties please email your CV to [email protected]
ManpowerGroup Hong Kong
ManpowerGroup Hong Kong (Registered as Manpower Services (Hong Kong) Limited) provides employers a range of services and solutions for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outsourcing and consulting. We help both companies and individuals achieve more than they imagined.
ManpowerGroup Greater China
ManpowerGroup Greater China Limited (Stock code: 2180 HK) started its business in Hong Kong and Taiwan in 1997. Since that time, it has accelerated its market expansion and now provides services to its clients in over 130 cities in the Greater China markets and operates in more than 20 offices. ManpowerGroup Inc. (NYSE: MAN), our largest shareholder, is a world leader in workforce solutions and services -- with a long operating history of more than 70 years.
We commit to unleashing the power of the human potential for progress. We are well recognized by clients and associations through our contemporary offerings of flexible staffing, head-hunting, recruitment process outsourcing, talent management and training, and other integrated service solutions. As a testament to our commitment, we have received such honorable recognition as “Asia-Pacific Human Resources Service Leading Enterprise”.