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Senior Customer Services Officer ZhongAn Technologies International Group Limited
Senior Customer Services Officer ZhongAn Technologies International Group Limited

Job Highlights

  • 2 years of experience in Customer Service
  • IIQE paper 1&3 is preferable
  • Working Location: Cyberport

Job Description


  • Responsible for the provision of excellent insurance services to customers through different communication channels, including but not limited to telephone, email and digital platforms
  • Handle enquiries and provide professional one-stop-solution to customers, which including Online application, Complaint, Claims and other Policy services
  • Retain & Enhance customer relationship through varies customer interactions, such as conservation, post sales follow up, etc.
  • Assist in monitoring day-to-day customer activities and service pledges, timely report problem and complaint to manager for improvement
  • Ensure compliance with internal control standards and regulatory requirements 



  • Degree holder, preferably in Business or relevant field
  • Minimum of 3 years solid experience in insurance industry, with at least 2 years in role of customer service or operations or agency support
  • Proficient in both spoken and written Chinese, English and Putonghua 
  • Good customer centric skills and stress management
  • Self-driven, open minded and flexible
  • Attain regulatory qualification (IIQE paper 1&3) is preferable


Interested parties please send detailed resume including present and expected salary to us by clicking "Apply Now".

All personal data collected will be used for recruitment purpose only.

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time, Permanent

Company Overview

ZhongAn International, a subsidiary of ZhongAn Insurance focusing on international business.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus

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