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Senior Digital Product ManagerHang Seng Bank Ltd
  • Not Specified
  • Salary provided
  • Posted on 07 Mar 2019
Senior Digital Product ManagerHang Seng Bank Ltd
Job Highlights
  • University degree in related disciplines
  • At least over 5 years’ retail banking experience
  • Knowledge of the latest technology
Job Description

Digital Banking

As one of the leading banks in Hong Kong, we provide extensive digital services on both online and mobile platforms. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve over half the adult population in Hong Kong.

Hang Seng Digital Banking is currently seeking high caliber professionals to join our department as Senior Digital Product Manager


Principal responsibilities:

  • Assist the Head of Digital Products to devise digital product strategies of the Bank and groom the product backlog.
  • Have a primary responsibility for ensuring the proposition features are best in class, simple, easy to use and differentiating.
  • Support the Head of Digital Products on deployment of the commercial business strategy of respective product that positions Digital as an increasing driver of RBWM’s revenue, cost and business improvement..
  • Plan, manage the development of digital products under respective business disciplines so as to drive digital conversion / sales via transactional platform according to prioritization.
  • Produce and optimise content across Mobile, Internet Banking, Public Website and Digital Messaging to improve online experiences and generate income .
  • Assist the Head of Digital Products to transform the digital platforms for the best of user experience and market practice powered by latest technology and digital analytics.
  • Look after multiple cross functional delivery teams and oversees respective product backlog grooming, project delivery and product commercialization.
  • Maintains and leads communication with business stakeholders, resolving conflicting stakeholder priorities. Collaborates with the team to showcase the product to stakeholders.
  • Apply data, metrics and test results from customer reactions to tailor content, digital marketing and customer interactions to improve return on investment and customer returns for the propositions. 



  • Bachelor degree or higher qualifications preferably in Business Administration, Marketing, Computer Science.
  • At least over 5 years’ retail banking experience, with relevant experience in digital banking is preferred.
  • Relevant experience on project management, digital products, strategy formulation and implementation, and people management.
  • The ability to manage concurrent multi-faceted projects involving both internal and external parties as well as resolving conflicting interest and competing priorities of various business users under limited/tight available resources.
  • Knowledge of the latest technology and market environment.
  • Open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility.



All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.


Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Company details

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.