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Senior Director, Agency ManagementManulife (International) Limited
Senior Director, Agency ManagementManulife (International) Limited

Job Highlights

  • Excellent exposure
  • Reputable company
  • Growing company

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Role Summary:

The job holder is responsible for achieving the profitable growth and development of districts assigned under the region, ensuring sales, productivity and recruitment goals are achieved with quality standards. He/She will also in charge of the daily management of the region in areas of communication, compliance, performance management of agents/ managers, for ensuring company objectives and compliance standards are achieved.

Result Areas:

The job holder will manage and support the assigned districts in the following key result areas:

1. Recruitment

Monitor & motivate managers for recruitment activities with recruitment and manpower growth plan be achieved
Monitor & facilitate the recruitment of new agents and ensure the required quality standards are achieved
Monitor financing of new agents and maximize their productivity to minimize potential financial loss
Monitor new agent development, productivity and retention, to ensure districts are developed with new agents retained and development opportunities in managers

2. Sales Management

Monitor the achievement of overall sales performance of districts against plan for meeting the region’s sales objectives, highlighting areas of over / under performance.
Monitor the sales performance and motivate agents & managers to meet / exceed their production plans via recognitions, campaigns and performance management

3. Activity Management

Assist and monitor the implementation of activity management in districts and keep track of the progress, for delivering productivity improvement results
Monitor districts’ activity management activities with MIS data, and take corrective actions whenever necessary, with the ultimate objective to deliver results in productivity improvement

4. Performance Management

Conduct periodic assessment of agency managers according to performance standards, to ensure managers are achieving company’s recruitment, production & productivity standards

5. Communications

Align agency managers with company vision, goals and objectives
Report to the Senior Agency Management Team on key issues with the districts assigned

6. Compliance & regulatory

Ensure compliance mechanisms are in place and monitor the execution of these rules according to company standards
Ensure the appropriate monitoring & control are implemented and communicated to districts

Qualification & Experience:

  • Degree holder
  • Over 10 years of work experience in life insurance industry with 5 years in supervisory level


  • Good understanding of agency operations & management issues
  • Good interpersonal & communications skills
  • Result and action oriented
  • High standard of integrity
  • Attentive to details
  • Resilient, flexible and a good problem solver
  • Leadership and management competency
  • Strong team player
  • Strategic mindset and visionary, able to think beyond status quo
  • Good presentation & motivational skills
  • Persuasive and able to convey ideas; negotiation & influencing skills
  • Able to handle conflicts and self-motivated in difficult situations


About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Additional Information

Career Level
Not Specified
Not Specified
Job Functions
Years of Experience
Not Specified
Employment Type
Full Time

Company Overview

Together, we grow

At Manulife we believe in growing, together.

Our disciplined approach and fact-based decision making has delivered a consistent, long-term record of growth and success as a “Winning Company”. Our people contribute to this and share in it, realizing that, as we grow they can too. Supported by professional training and experienced leadership there are opportunities to grow and develop your career across a broad range of disciplines and operations.

However career progression is not our only measure of success. We believe in a workplace that nurtures the development of people, both professionally and personally. By sharing and instilling in our people the values and ethics that define us, we enable our people to learn from each other and grow together.

Additional Company Information

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