Senior Executive / Executive- Medical Insurance Contact Center
MHC ASIA (HK) Limited
Founded in 1994, Aim to connect doctors to the pool of corporates with technology — to drive greater transparency, governance and efficiency.
With close to 4,000 clinics in across Singapore, Malaysia and Hong Kong, ranging from GPs, Specialists, Dentists to TCMs, we connect your employees to accessible and affordable healthcare services.
MHC is not just a back-end administrator. Today, we have evolved to become a TPA ++ --- beyond third party administration and claims adjudication. Equipped with strong AI and analytical capabilities --- we run powerful algorithms to flag out, combat and contain escalating healthcare costs. This active surveillance program also enables us to detect fraudulent claim activities and identify trends early.
MHC Asia Group entering the Hong Kong Market with Jing King Tech Group in 2016 to simplify the managed care market that is both affordable and accessible for your workforce through MHC’s robust and unified platform.
Providing health advice, handling pre-approval request, answering enquiries from insured members and service providers.
Roles and Responsibilities
‧ Handle customer enquiries in a timely manner from different digital channels, including Call, Email, Web Chat and Letter etc.
‧ Maintain good customer relationship and promote the company’s services
‧ Liaise with internal departments to ensure proper resolution of customer enquiries
‧ Address customer feedback/ complaints professionally
‧ Logging all customer queries in a clear and concise manner and adhering to internal SLAs for follow ups and response times.
‧ Handle soft complaints from customers and liaise with internal & external departments to resolve the customers within specified timelines
‧ Reply or follow up on incoming correspondence and emails
‧ Build and maintain good relationship and teamwork in the team environments.
Qualifications and Education Requirements
‧ Matriculated, Higher Diploma, Associate Degree or University Degree holder
‧ At least 2 years working experience in contact center and/or medical insurance industry
‧ Good command of spoken and written English and Chinese & PC skills
‧ Good interpersonal skills, self-initiative with a passion for customer centricity
‧ Positive to changes and challenges & Able to work under pressure
‧ Attentive to details, well-organized with good problem solving skills
‧ Passed in IIQE papers I, II, III & V insurance license.
We offer 5-days work and attractive remuneration package to the right candidates. Interested candidates, please apply now.