Microware Limited

Senior Helpdesk Specialist / Helpdesk Specialist (Onsite Engineer)

Microware Limited
Posted on 12-Nov-21

Senior Helpdesk Specialist / Helpdesk Specialist (Onsite Engineer)

Microware Limited

Job Highlights

  • Provide support and troubleshooting
  • Security monitoring & apply hotfix for Win10
  • Execute routine installation and upgrade

Job Description

Job Responsibilities:

  • Provide end-user software applications and computer hardware support and troubleshooting in a professional manner.
  • Perform VIP or ad-hoc tasks as assigned.
  • Coach and be coached on new skills (e.g. technical and soft skills)
  • Continuous improvement to meet business needs.
  • Report to technical supervisor and finish the duties with proper time management
  • Log information into the ticketing system
  • Advisory on security alerts and suggest solution to affected devices.
  • Coordinate and communicate with customer for scheduling
  • Experience work with vendors on technical issues and find possible solutions to perform testing before production.
  • Perform quarterly security review and apply hotfix according to the operation procedures
  • Shift duty is occasional required due to user requirement

Job Requirements: 

  • Higher Diploma/ Associate Degree in Computer Science / Computer Studies or other IT related disciplines, or above
  • 2 years of relevant experience in IT Support, Technical Support or End-user support.
  • Good command of written and spoken English and Chinese. Good in Putonghua is an advantage. Strong language skill is an advantage.
  • Sound knowledgeable in SCCM and good troubleshooting skills are preferred
  • Microsoft Certified Professional (MCP) or ITIL foundation certified is an advantage.
  • Good team player
  • Strong control sense, able to identify potential risk and provide valid recommendations
  • Immediate Available is an advantage

We offer attractive remuneration package to the right candidate.  Interested parties, please send us your resume with current and expected salary by clicking "Apply Now".

All information will be treated in strict confidence and will be used exclusively for recruitment purpose only.

Additional Information

Non-Degree Tertiary
Years of Experience
2 years
Job Type
Full Time, Permanent

Company Overview

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

You are welcome to visit our website at https://www.microware.com.hk/

Additional Company Information

Information Technology
Benefits & Others
Education allowance, Medical insurance, Performance bonus