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Senior IT Analyst – CustomerCLP Power Hong Kong Limited
Senior IT Analyst – CustomerCLP Power Hong Kong Limited

Job Highlights

  • Information Technology
  • 5 yrs’ exp in develop / support large-scale system
  • Degree in IT or a related discipline required

Job Description

We are looking for a high caliber professional to join the Information Technology Group of CLP Power Hong Kong Limited.  

Key Responsibilities: 

Reporting to Senior Manager - Centre of excellence, the appointee will be responsible for the following duties: 

  • Manage and lead internal and / or external resources to perform project implementations, continuous enhancements and support for utility retail and customer related IT systems, web and mobile solution that include, but not limited to
    • Billing and revenue collection
    • Smart metering management / meter data collection
    • Customer service provision, customer relationship management and customer campaigns
    • Energy utility demand side management
    • Omni channel marketing, sales and distribution
  • Business case development, feasibility study and resources planning for IT initiatives
  • Drive and lead user requirement studies, system analysis and design, negotiation with and manage vendors and contractors in the process of system development, maintenance and support to meet the business requirement
  • Coordinate with other units of the Company in delivering application systems meeting users’ needs
  • Identify and address risks, including adequacy of test plans and outcomes, with residual risk being understood and accepted by management
  • Produce required documentation in various project stages  


  • A recognized University degree in Information Technology or a related discipline. Business Analyst/ Project Manager certification from HKITPC or PMP certification would be an advantage
  • At least 5 years’ experience in developing or supporting large-scale systems. Experience in utility retail applications and hands-on experience in SAP ISU / CRM, large scale billing systems would be a definite advantage
  • Innovative with excellent supervisory, interpersonal, vendor management and stakeholder management skill
  • Good project management skill and track record with knowledge on various project management methodology and IT operation model (e.g. agile, scrum, waterfall, DevOps), able to work under pressure and meet tight project timeline
  • Experience leading design thinking or digital transformation project is highly preferable
  • Experience and technical knowhow in large scale CRM implementation, API based application integration, IoT systems, customer digital channel (e.g. Customer Web/App, mobile payment, electronic bill, chatbot), robotic process automation, digital experience platform and experience in digital transformation is an advantage
  • Good presentation, documentation and report writing skill
  • Good spoken and written English, fluency in Putonghua would be an advantage
  • Willing to travel and accept short-term overseas assignment as and when required
  • Candidates with less experience will be considered as IT Analyst 

Please apply by clicking the button “Apply Now” below for application on or before 30 August 2019.

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: 

For further information on our company, please visit our website:

Additional Information

Years of Experience
Not Specified
Employment Type
Full Time, Permanent

Company Overview


Founded in 1901 as China Light and Power Company Limited in Hong Kong, CLP Group has grown from a Hong Kong-based power utility into a leading investor and operator in the Asia Pacific Region’s electricity market. Outside Hong Kong, CLP invests in the energy sector in Mainland China, India, Southeast Asia, Taiwan and Australia. Our business includes power generation, transmission and distribution, and electricity and gas retail activities. CLP Holdings Limited, a company listed on the Stock Exchange of Hong Kong, is the holding company for the CLP Group.


Additional Company Information

Benefits & Others
Five-day work week, Medical insurance