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Senior Manager – Customer Service Management Springer Professional Group Limited
  • Not Specified
  • Salary provided
  • Posted on 12 Apr 2019
Senior Manager – Customer Service Management Springer Professional Group Limited
Job Highlights
  • Life Insurance Business
  • Customer Service Manager
  • Stable Work Environment
Job Description

Our client – an international insurance group with solid network across Asia Pacific. They are looking for high calibers to join their team contribute their business growth of insurance business.

The incumbent will be reporting to departmental head directly.


Job Description:

  • Lead and manage the overall customer service function is aligned with the business targets and objectives.
  • Monitor, implement, execute and review operational procedures including hotline services,   customer center, CS staff training and development plan, mentoring and skill coaching.
  • Dealing with related distribution partners, internal stakeholders and government bodies on customer-related issues.
  • Consolidating and analyzing monthly statistical reports for management information.
  • Participating on projects and handling ad-hoc task when required.


 Job Requirements:

  • Bachelor degree with FLMI and related professional qualification (e.g. IIQE papers).
  • Minimum 8 years’ experience in insurance of which 5 years in customer service at managerial level.
  • Solid experience in hotline and counter team management and ability to work on multiple projects,
  • Customer-centric, passionate, pro-active, resourceful with good organizational and people management skills.
  • Strong communication, problem solving, flexible and able to work under high pressure.
  • Proficient in MS office including Excel, Word and PowerPoint
  • Excellent command in both written and spoken English and Chinese including Mandarin 


Fluent in Cantonese, English and Mandarin 

Interested parties please email your resume to hk@springerpg. com for consideration. For job enquiries, please call 2114 2625 for more details.

Please mention your consultant's name on your application if you have already registered with Springer.

All information provided by candidates will be used solely for recruitment purposes only in accordance with the employer’s personal data policies


Additional Information
Years of Experience
Not Specified
Employment Type
Company details

As a leading executive search and recruitment specialist firm in the Asia Pacific, SPRINGER was founded in Sydney, Australia, initially providing outsourcing and staffing services.

SPRINGER began its extensive recruitment services with its strategic expansion to Hong Kong and China markets in 2012. The company offers comprehensive recruitment services ranging from Executive Search, Permanent Recruitment, to Recruitment Process Outsourcing and Staffing services. SPRINGER was founded and recognized on the basis of professionalism reflected by its tailored services to clients. SPRINGER's team seizes the opportunity to outperform in recruitment within Hong Kong, with clients that include multinational corporations, local companies, and rapidly growing enterprises


E-mail: [email protected]