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Senior Manager / Manager - Customer Experience Management (Technical Focus) (Ref. No.: L19/03-0069)Link Asset Management Limited
  • Not Specified
  • Salary negotiable
  • Posted on 22 Mar 2019
Senior Manager / Manager - Customer Experience Management (Technical Focus) (Ref. No.: L19/03-0069)Link Asset Management Limited
Job Highlights
  • Planning and execution of Link’s customer exp.
  • communication channels (mobile apps, website etc)
  • 5-day work week, medical scheme, life insurance
Job Description


  • Planning and execution of Link’s customer experience and related tenant programs including promotion campaigns, communication channels including customer website, mobile app and other digital channels
  • Develop and implement effective program to leverage data intelligence and deliver business insights to the company, value and convenience to customers, and maximize business opportunities to tenants
  • Project management for digital products development by identifying potential features; conducting research for market intelligence and customer insights; generating product requirements, translating business objectives to technical aspects; determining specifications, production schedules, pricing and time-integrated plans for deliverable.
  • Explore and develop effective online & offline channels to strengthen the connections between the company and our stakeholders
  • Manage and develop related internal & external communication collaterals
  • Oversee internal policies and procedures to ensure compliance
  • Plan and manage budget with ongoing monitoring and control


  • Degree holder with 10+ years of relevant and solid experience gained in FMCG, retail or consumer technology companies with a focus on customer experience and/or digital product development
  • A minimum of 6 years of managerial and supervisory experience is required 
  • Experience in product development highly desirable as well as ability to demonstrate business and marketing acumen with good artistic sense
  • Strong business and marketing acumen with excellent organizational and project management skills
  • Creative, analytical, entrepreneurial with an established professional network
  • Excellent communication and presentation skills in English and Chinese (written and Chinese)
  • Strong MS Word, Excel and PowerPoint skill

Candidates with more experience will be considered as Senior Manager - Customer Experience Management.



We offer a 5-day work week and an attractive remuneration package commensurate to the right candidates with qualifications and working experience. Fringe benefits for staff include annual leave, paternity leave, birthday leave, volunteering leave, medical scheme, life insurance, Employee Unit Purchase Plan and performance-based incentives.


Please go to to have more details about this exciting opportunity.  Please apply with full resume including a detailed description of employment history, expected salary with reference no. quoted, to Human Resources Department.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our “Privacy Policy Statement” for recruitment purpose only.  A copy of the Statement is available on our website ( Applicants not hearing from us within 6 months may consider their applications unsuccessful.

Additional Information
Years of Experience
10 years
Employment Type
Full Time, Permanent
Five-day work week, Life insurance, Medical insurance, Performance bonus
Company Website
Company details

Link Real Estate Investment Trust (Hong Kong stock code: 823), managed by Link Asset Management Limited, is the first real estate investment trust listed in Hong Kong, and currently Asia’s largest REIT and one of the world’s largest retail-focused REITs in terms of market capitalisation. Wholly owned by private and institutional investors, Link REIT is a constituent stock of the Hang Seng Index. With a portfolio focused on community shopping centres that serve the daily needs of the shoppers, we serve the community by creating vibrant and unique retail experiences that meet the needs of the people who live around our shopping centres. By doing so, we are able to provide an effective platform with which the businesses of our tenants can flourish, enhance value for unit holders of Link REIT and support the local economy.

We are looking for people enthusiastic about Hong Kong to join our team. If you care about your community, want to work in a spirit of partnership with both colleagues and tenants, and strive for excellence in all aspects of your professional life, you are invited to join us. Please send full resume with expected salary and availability to the Human Resources Department via [email protected].

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