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Senior Manager / Manager, Risk & Control, Technology & OperationsDBS Bank Ltd
Senior Manager / Manager, Risk & Control, Technology & OperationsDBS Bank Ltd
Job Highlights
  • Review and address any audit issues
  • Coordinate and review CSA
  • Monitor customers' feedback/complaint
Job Description

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for eight consecutive years from 2009 to 2016.


  • To review and address any audit issues with follow up and monitor/validate the preventive actions taken
  • To coordinate and review internal/external CSA, process risk maps and implement any other operations risks management tools within CBO
  • To monitor customer feedback/complaint and ensure cases are settled on time with appropriate improvement/rectification action
  • To ensure all operational issues and risk events are timely escalated and rectified
  • To raise staff risk awareness by sharing risk events and audit issues of other departments/countries and providing briefing/training sessions
  • To coordinate the MIS reporting of quality and risk level of CBO and facilitate management decision in an accurate and timely manner
  • To assist to drive quality assurance programs by reviewing the operations across the teams and leverage best practice
  • To conduct regular health check on high risk areas of areas of common concern 
  • To conduct health check of Outsourcing Service Provider control procedure. 
  • To assist the management in ad-hoc projects


  • Degree in Business, Finance, Process & Risk Management or related disciplines
  • 6-8 years’ experience in  risk management preferably operational risk management area
  • Good quality and risk control mindset on operations
  • Good interpersonal and communication skills
  • Good appreciation of banking/commercial laws and Consumer Banking related regulatory rules
  • Good appreciation of computer systems
  • Take challenges, adaptive to changes and multi-tasking
  • Knowledge of various Consumer Banking product features preferable

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Additional Information
Years of Experience
8 years
Employment Type
Full Time
Company Website
Company details
See Job Description