Dah Sing Financial Group

Senior Manager, Technical Support (Network)

Dah Sing Financial Group
Salary negotiable
Posted on 13 Jul 2020

Senior Manager, Technical Support (Network)

Dah Sing Financial Group

Job Highlights

  • Performs configuration management
  • Studies and proposes solutions on network areas
  • Minimum 10 years of experience

Job Description

You will participate in the transformation to the next generation of IT infrastructure and supervise a team for day-to-day operation of the organization’s computer systems and network, ensuring 7x24 operation of systems and provide technical support when problems arise.

Responsibilities:

  • Responsible for the analysis, design, and implementation and ongoing operation / maintenance of IT systems infrastructure
  • Performs configuration management for all inter-networked LAN segments and WAN facilities with NCC
  • Studies and proposes solutions on network areas to support the Group's new business directions and initiatives, including Fintech initiatives
  • Assists in development and maintenance of LAN environments including internally developed and externally supplied applications
  • Maintains the security and integrity of the inter-network of LANs and single systems
  • Performs first level 7x24 problem determination, resolution and management for all customer problems in the LAN and Desktop environments
  • Provides production system support for all database, hardware and operating system for all servers and network infrastructure, including implementation, migration, troubleshoot and upgrade.
  • Performs inter-network performance management, capacity planning and traffic analysis
  • Provides technical support on traditional PABX, IP PABX and Voice Recording System. Design and enhance the functionalities of IP PABX system to fulfil business user requirements and DR requirements
  • Manages vendor performance to ensure their service standard meets SLA
  • Participates in head office relocation project
Requirements:

  • Bachelor Degree in Computer Science, Information Systems or related disciplines
  • Minimum 10 years of experience in technical support area in financial services industry
  • Excellent client management skill and able to prioritize, multitask and follow established procedures to attain positive results when resolving customer issues
  • Familiar with Linux, Windows, UNIX, DB2, Oracle, SQL and supporting of SAN storage and VMware environment
  • Good team management and organizational skill and able to work independently and communicate well with stakeholders at all level, including senior management
  • Certification in project management and/ or technical support management is preferred
  • Detail-oriented with strong analytical and problem solving skills
  • Good comment in English, Cantonese and Mandarin
Please note that only shortlisted candidates will be notified.

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
10 years
Job Type
Full Time, Permanent

Company Overview

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness.  We accept that everyone is unique and different in talent, but alike in the capacity for growth.  Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Additional Company Information

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