SEEK Asia Style Guide

Senior Membership ManagerQuintessentially (HK) Limited
Senior Membership ManagerQuintessentially (HK) Limited
Job Highlights
  • Membership Manager
  • 5-day week
  • Medical/Dental
Job Description

Job Summary:

The primary remit is to generate revenue for Quintessentially via the selling and acquisition of of individual memberships to targeted clients (potential ‘Members’).

Through proactively generating leads & networking, the successful candidate will act as a Brand Ambassador and initial potential Individual Member point of contact in Hong Kong.

 

Main Duties & Responsibilities to Include but not Limited to:

Acquisition of New Members:

  • Proactively identify potential leads for individual Membership;
  • Build and maintain an on-going a potential leads database in CRM – Qforce for individual Membership;
  • Acquire new Members – communicating with them by phone, email, and face-to-face meetings;
  • Manage the administration of Membership applications including:
    • putting together and sending of new membership packs;
    • adding new member information into Qforce;
    • processing of membership fees;
  • Ensure smooth transfer of Members from application stage to introduction to Lifestyle Manager stage ready for servicing;
  • Assist in preparing any sales documentation according to the regional sales and marketing strategy and keep these updated at all times;
  • Support others team members for all sales & marketing-related matters when required;
  • Provide support to Private Servicing team should workload permit;
  • Work closely with all Q specialist businesses based in Hong Kong to share contacts and add value to Q lifestyle services with their offers and experiences;
  • Communicate leads and opportunities within Q, which will benefit other areas of the operation;
  • Promoting the exclusive nature and the up-market image of Q on all appropriate occasions, especially externally, selectively ensuring that focus is maintained on the target market at all times;
  • Investigating innovative new ways to build and promote company brand.

 

Experience Sought: 

  • Experience in working for and handling relationships of executives, senior executives, VIP’s, personalities, celebrities, persons of social standing;
  • In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worthers;
  • Possess a minimum of 5 years of selling to High Net Worth private individuals experience.

  

Requirements:

  • Excellent written & oral communication with STRONG FLUENCY in English, Cantonese and Mandarin a great advantage.  Other Asian languages a bonus;
  • Passionate about meeting new people, extremely social and approachable;
  • 'Can-do' attitude – ready to get involved at all times;
  • Fast learner – adapting to new processes in rapid change climate;
  • Creative problem solving & top notch organizational skills with attention to detail;
  • Confident with the ability to prioritise, delegate and meet deadlines working under pressure
  • Self-starter & own manager – work autonomously;
  • Strong IT & CRM systems skills (salesforce, Microsoft Office etc.);
  • Good team player – displays compassion towards fellow colleagues;
  • Mature approach, dedicated and committed with a strong drive, independent;
  • Reliability – excellent time keeping is crucial to this role;
  • Experienced in dealing with confidential information using discretion and sensitivity at all times.
Additional Information
Years of Experience
5 years
Employment Type
Full Time
Benefits
Dental insurance, Five-day work week, Medical insurance
Company details

Company Background:

Noticing a gap in the market three influential heads from the London film and nightlife industries, came together to launch Quintessentially in 2000; a concierge service delivering highly personalised lifestyle services to both private members and the most valuable customers of key corporate clients. From that time Quintessentially has evolved into an award-winning, global lifestyle management service with over 60 offices and 1,500 employees worldwide.

Harnessing their passion for people and knowledge of their behaviour, Quintessentially has expanded its operations to include Quintessentially & Co., a powerful data and insight-driven global marketing agency fueling influential engagement programs, enabling brands to connect with their hard to reach affluent customers.

Quintessentially is the world’s leading premium lifestyle group, providing high touch life management services to private individuals and corporations, and supporting Quintessentially & Co. for entities around the globe.

 

Culture:

Our mission is to be 'exceptional people providing exceptional services for exceptional people'

The Quintessentially Group has grown over many years by people who are enthusiastic and ambitious. Bringing a strong work ethic, a sense of entrepreneurship and fun to our jobs allows the Company to grow and provide greater opportunities for everyone involved whilst providing a challenging and rewarding career where our employees are happy and proud to work for us.

We aim for the Quintessentially Group to maintain high levels of integrity and professionalism in order to sustain our leading position in a highly competitive industry. At the same time, we are committed to providing the challenges, recognition and opportunities to help our team reach their goals and objectives.

Our constant goal is to go above and beyond expectations. We aim to deliver an incredible level of personalised service around the world - always going that extra mile. We are committed to the notion that quality matters, working hard to bring only the very best.

We believe that to remain a market leader and to achieve service excellence, we all need to adhere to our core values of core values of Integrity, Communication, Accountability, Innovation, Service Drive, Passion, Empathy and Excellence.

We are looking for a high calibre to grow with us together.