SEEK Asia Style Guide

Prudential Hong Kong Limited

Senior Officer, Customer Service Center

Prudential Hong Kong Limited
Salary negotiable
Posted on 21 Jan 2020

Senior Officer, Customer Service Center

Prudential Hong Kong Limited

Job Highlights

  • 5 years of exp in Customer Service Operation
  • Support leaders to provide enrichment training
  • 5-day work week and flexible benefits

Job Description

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Job Responsibilities:

  • Provide and process information by referring to operation systems, guidelines and applications in response to customers’ enquiries, concerns and requests about insurance products and services
  • Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction
  • Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing so as to uplift service standard
  • Communicate and coordinate with different functions/departments to maintain a harmonious relationship so as to enhance the operation efficiency and effectiveness

Job Requirements:

  • Form 7 or above
  • 5 years of experience in Customer Service Operations
  • Good written/spoken English/Chinese (Including Mandarin)
  • Good analytical and problem solving skills
  • Able and enjoy to work with people of diverse backgrounds with strong interpersonal skills
  • Highly organized self-starter, with the ability to meet tight deadlines
  • Able to work independently under pressure and deal with difficult situations in a friendly manner
  • Customer focused and result oriented

For other vacancies, please visit our website at

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

To apply:

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will  be notified.

Additional Information

Career Level
Years of Experience
5 years
Employment Type
Full Time, Permanent

Company Overview

Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. The business helps individuals to de-risk their lives and deal with their biggest financial concerns through life and health insurance, and retirement and asset management solutions. Prudential plc has 20 million customers and is listed on stock exchanges in London, Hong Kong, Singapore and New York.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance

More Jobs from this employer