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Senior Officer, Customer ServicesTahoe Life Insurance Company Limited
  • Tai Koo
  • Salary negotiable
  • Posted on 13 Aug 2019
Senior Officer, Customer ServicesTahoe Life Insurance Company Limited

Job Highlights

  • Support CS team to deliver excellent services
  • Handle customer enquires
  • F.7 or above with IIQE 1, 3, 5

Job Description

Job Purpose:

  • Assist and support Customer Service team to deliver excellent service to our VIP prospect and customer in Service Centre
  • Answering various types of enquiries via hotline or walk-in customers on policy information, policy change and claims submission
  • To provide customer verification service and cashier services following Company guidelines
  • Provide support to Customer Service Centre and VIP Centre in different location

Job Responsibilities:

  • Perform data capture for new applications and capture payment related information to system
  • Screen signed application & document and perform customer verification process when necessary
  • Handle and resolve customers enquiries and request via phone or face-to-face in professional manner with tactful customer service skills
  • To support receptionist, cashier and counter services
  • Perform ad-hoc task as required

Job Requirements:

  • F.7 or above and passed in IIQE 1,3,5 with at least 2 year’ relevant working experience
  • Fluent in Putonghua is a must
  • Careful mindset, patient, pleasant, good telephone manner and interpersonal skills
  • Hands on PC skills including Chinese word processing
  • Experience in working in customer services of life insurance company is preferred
  • Knowledge in underwriting requirement would be an advantage
  • Able to work on weekend

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
2 years
Employment Type
Full Time, Permanent
Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus

Company Overview

Tahoe Life Insurance Company Limited is a wholly-owned subsidiary of Tahoe Investment Group Company Limited. Adhere to the aspiration of fulfilling social responsibility,  we endeavor to serve our customers with sincerity, creating a brilliant future for our customers and the enterprise.

As the core business of Tahoe Investment’s financial arm, we are dedicated to offering comprehensive wealth management and life planning services.  We strive to be the leader in the high-end life insurance sector, taking care of our customers’ life cycles.


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