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Senior Operations Supervisor (Card Centre)Octopus Holdings Limited
Senior Operations Supervisor (Card Centre)Octopus Holdings Limited

Job Highlights

  • Supervise autopay team to process AAVS application
  • More than 9 years in banking/ operation
  • Provide with comprehensive user requirements

Job Description

Job Responsibilities: 

  • Supervise autopay team to process AAVS applications, payments and customer correspondence.
  • Liaise with financial institutions for irregular AAVS cases.
  • Perform tracking and monitoring on irregular account activities.
  • Supervise headquarter refund processing.
  • Monitor outsourcing service provider performance.
  • Ensure established working procedures, production/quality standards, security and statutory requirements are carried out.
  • Prepare data for regular management reporting, ad-hoc reports and projects.
  • Review and streamline production workflows to achieve operation efficiency and control.
  • Ensure the team to follow the Key Performance Indicator and service standard.
  • Backup for Operations Supervisor for Card Centre Team and other Operations sections when required.
  • Occasionally work in the location other than office premises for project support, e.g. Card initialisation, card printing, card issuance and card packaging, etc. for different types of Octopus cards and products.
  • Ensure the process and task carried out by the team complies with audit and compliance requirements
    Implement all comments and responses to Audit/ Risk reports as per target completion date
  • Provide with comprehensive user requirements; perform UAT thoroughly; prepare documentation properly with clear segregation of duties for all enhancements and new products and systems. 
  • Primary work location in Tsuen Wan  


  • HKDSE (5 subjects with level 3 or above including English, Chinese and Maths) or equivalent
  • More than 9 years in banking/ operation and transaction processing, of which at least 3 years at a supervisory position
  • Good customer service awareness and strong interpersonal skills
  • Possess logical and good analytical skills
  • Strong leadership skill to lead the team to achieve Key Performance Indicators 
  • Effective influencing, planning, organising, logical and analytical skills are essential
  • Good numerical sense and able to work under pressure
  • Good command of spoken and written English and Chinese
  • Familiar with MS Office applications

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site:

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

We are an equal opportunity employer and will ensure that every job applicant and staff has equal employment opportunities and will not be disadvantaged because of their sex, pregnancy, marital status, family status, disability or race.

Additional Information

Years of Experience
9 years
Employment Type
Full Time, Permanent

Company Overview

We operate one of the world's leading and most extensively accepted contactless smartcard payment systems, providing both offline and online payment services.

We have more than 18,000 service providers at some 25,000 retail outlets in the market across different businesses using Octopus payment platform. We have over 36 million Octopus cards in circulation. We handle 15 million transactions a day with transaction value exceeding HK$220 million.

Our Vision

To become the company most recognized for making Hong Kong a cashless society.

Our Mission

To make everyday life easier for our customers by applying innovative ideas through secure and robust technology.

Our Company

Our people are our most important asset. We respect each other, embrace collaboration, innovation and partnership. Come join us and make an impact to the future payment society!

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus, Transportation allowance