Alipay Payment Services (HK) Limited

Senior Product Manager / Product Manager

Alipay Payment Services (HK) Limited
Salary provided
Posted on 13 Jul 2020

Senior Product Manager / Product Manager

Alipay Payment Services (HK) Limited

Job Highlights

  • Manage channel partners and customer relationship
  • Enhance AlipayHK App to support business strategy
  • Deliver quality product within timeline

Job Description

Job Description:

  • As Product Owner, deliver and enhance AlipayHK App to support business strategy.
  • Understand competitive landscape in local markets, discover market insights and identify customer pain points
  • Collaborate with different teams and stakeholders, project-manage the integration of payment channels onto Alipay platform and overseas E2E development process from evaluating contracts to go-live. Manage channel partners and customer relationship in any product related engagement.
  • Articulate value propositions of business initiatives. Translate business requirements into product requirement/ user stories. Ensure development team understands the context and specifications to deliver quality product within timeline.
  • Understand user mindset and behavior thru research, observation, data-mining and E2E testing. Engineer and deliver frictionless and relevant payment experience to customers.
  • Manage partner and customer relationship in any product related engagement.
  • Understand, define and track product performance metric. Continue provide feedback to improve customer experience and performance

Job requirements:

  • 5 years+ experience in a product management or related role. Previous experience in payments or ecommerce industry is highly preferred
  • Good understanding on ecommerce, payment technology, payment channels and industry players in Southeast Asia markets
  • Hands-on experience working with both business and technical teams, preferably integrating payment channels or payment services. Experience in understanding business requirement and defining product specifications
  • Strong analytical skills and proven ability of data-driven decision-making, ability to define and manage qualitative and quantitative research and measurement plans
  • Strong organizational acumen – ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration
  • Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done
  • Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers
  • Strong communication and interpersonal skills in Chinese and English

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Job Type
Full Time, Permanent

Company Overview

Alipay Payment Services (HK) Limited (APSHK) is a joint venture established and managed by the CK Hutchison Holdings Limited, a multinational conglomerate spanning over 50 countries and Ant Financial Services Group, a leading global technology and financial services company and parent company of “Alipay”.

Currently, over 50,000 local retail outlets have supported electronic wallet for payment, covering large chain stores, convenient stores, drugstores, supermarkets, minibuses, fresh markets, taxies, restaurants and others. Features of electronic wallet include payment on Cross-border payment, P2P transfer, Lucky Money, blockchain remittance, electricity payment, telecom payment, Taobao and TMall, entry tickets and F&B vouchers for The Racecourse, purchase of insurance products offered by third party, e-coupons, etc, making Hong Kong residents’ lives more convenient by integrating mobile payment into daily lives. The electronic wallet is operated by Alipay Financial Services (HK) Limited and supervised by the Hong Kong Monetary Authority.

Additional Company Information

Benefits & Others
Dental insurance, Double pay, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus