BUPA Asia Limited

Senior Quality Assurance Officer

BUPA Asia Limited
Posted on 19-Apr-21

Senior Quality Assurance Officer

BUPA Asia Limited

Job Highlights

  • QA
  • Medical Insurance
  • Call Monitoring

Job Description

Job Purpose

You will be responsible for assisting Sales, Customer Services and Claims teams to enhance their positive mindsets and skills sets in handling their call activities and daily tasks.

Accountabilities and activities:

  • Perform call monitoring and check data input accuracy of health management consultants and customer service consultants
  • Perform quality assurance on complaint handling process and claims process
  • Provide feedback on service quality to team managers
  • Identify areas of improvement and make recommendations in a timely manner
  • Recommend enhancement on overall quality assurance mechanism
  • Prepare quality assurance reports to evaluate the performance and trend for individual and the team
  • Identify issues, processes and procedures that can be enhanced to improve service

To be successful in the position, you should have:

  • Tertiary education preferable
  • Hands on MS Office knowledge
  • Good presentation, communication and problem-solving skills

Bupa offers 5 days work per week and comprehensive remuneration packages including base salary, study assistance plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidential and only be used for consideration of application with Bupa.              

Personal data collected will be used for recruitment purposes only. Only candidates selected for interviews will be contacted. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application

Additional Information

Job Type
Full Time, Permanent

Company Overview

Bupa – A global healthcare specialist

Bupa began in the UK in 1947. We fund and provide healthcare services to fulfil our purpose of helping people live longer, healthier, happier lives. Our diversified services include health insurance, clinics, hospitals, dental centres care homes, and more.

We employ over 80,000 people, principally in the UK, Australia, Spain, Poland, Hong Kong, Chile, Brazil, Saudi Arabia, India, New Zealand, and the US.With no shareholders, we reinvest our profits to provide more and better healthcare for customers.

Bupa is UK’s largest health insurer.* In Hong Kong, we are known as the health insurance specialist providing domestic and international health insurance. We have gained the trust of more than 400,000 individuals, and 3,200 companies including major corporations in public utility and telecom industries.We have been providing quality health insurance for Hong Kong’s civil servants for more than 20 years.

Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.

Source: Laing Buisson Health Cover UK Market Report 15th Edition, published 16 October 2018, in terms of market share among private medical insurance providers

Additional Company Information

Insurance/Pension Funding
Benefits & Others
Free shuttle bus, Gratuity, Life insurance, Medical insurance, Work from home, Five-day work week, Flexible working hours