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Senior Service Architect / Service Architect (BPO)Fuji Xerox (Hong Kong) Ltd
Senior Service Architect / Service Architect (BPO)Fuji Xerox (Hong Kong) Ltd
Job Highlights
  • Strong business process management
  • Support the RFP / RFI / Tender proposal
  • 25 Days Blissful Leave
Job Description

The Job 

  • Function as the key point of contact between service delivery and deal pursuit, possess with strong Business Processing Management and Outsourcing knowledge to represent service delivery related functions (such as transition management, Service Delivery Operation etc.) and pursuit
  • Support the RFP / RFI / Tender proposal together with sales team. Need to understand current operational & service frameworks and how their solutions will be managed through and after the implementation.
  • Analyzing customer current state and match against end user requirements to create business case and solution offering  
  • Work with internal stakeholders to develop SOW for the Managed Services.
  • Work with Technical Analyst and Subject Matter Expert on overall design & co-ordination to develop POC and solution demonstration. 

The Person 

  • University graduate
  • Experience on ITIL, Process improvement tools (e.g. Six Sigma), Enterprise communication solutions including production printing/ marketing communication related experience is much preferred
  • At least 5 years Pre-sales experience or 2 years' pre-sales with 5 years in operations experience
  • With Insurance/Banking/Entertainment/Hospitality industry is preferred
  • Excellent analytical, interpersonal and communication skills
  • Good command in both spoken and written English and Chinese
  • Candidates with solid experience in Business Process Outsourcing may consider for Senior Position

We offer career prospect, attractive remuneration and benefits package to the right candidate. To discuss this opportunity further, please send your full resume, current and expected salary to Human Resources Department.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided will be treated in strict confidence and used for recruitment purposes only. Applicants not hearing from us within six weeks may consider their applications unsuccessful. All date of unsuccessful applications will be destroyed after six months.



Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Dental insurance, Education allowance, Five-day work week, Medical insurance, Performance bonus
Company details

Fuji Xerox (Hong Kong) Limited is a leading information and communications technology (ICT) provider specializing in document consultancy. Established in 1964 and known formerly as Rank Xerox (Hong Kong) Ltd, Fuji Xerox Hong Kong became part of Fuji Xerox Co. Ltd. in December 2000. We provide document consultancy services and solutions to customers in every industry, through a full range of knowledge and document management products from content management, workflow and print management software, enterprise digital printing and publishing systems, to multifunctional document devices and office supplies.

If you have strong desire to look for challenges and personal growth, this is a good opportunity for you to develop your career in Fuji Xerox. We provide comprehensive and professional training, and offer rewarding career opportunity. For further information about us, please visit

“We are now seeking high caliber talents to join our team and grow with us

Send us your resume at [email protected]