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Senior Service Delivery Engineer (Service Desk / Network)Kelly Services Hong Kong Limited
  • Others
  • Salary provided
  • Posted on 21 Aug 2019
Senior Service Delivery Engineer (Service Desk / Network)Kelly Services Hong Kong Limited

Job Highlights

  • Service delivery, project management, helpdesk
  • 5 yrs exp., higher diploma above
  • Support sizeable enterprise network configuration

Job Description

Our client is specializing in e-commerce, retail, internal and technology. It's provides C2C, B2C as well as B2B sales services, electronic payment services, search engines and cloud computing services.



  • Manage the helpdesk team and evaluate performance
  • Provide end-user support on PC Software & Hardware, network, servers etc.
  • Monitor the resolution of all IT incidents/requests via phone or email to ensure handled timely and resolved according to service level agreement
  • Lead helpdesk team to implement, deploy IT projects approved by APAC
  • involved project management including gather business requirements, planning, definition, execution etc. 
  • Perform network modeling, analysis, and planning.
  • Provide network and host based security, incident response, firewall and VPN management and administration
  • Be able to respond to emergency situations after office hours in a timely manner



  • Higher diploma or above
  • At least 5 years of IT working experience with 2 years of Services/Operations/Project Management experience in IT
  • Solid experience in PC hardware, MS application, Window XP, LAN/WAN, Active Directory, Wi-Fi, Citrix, Lotus Notes and familiar with general IT infrastructure
  • Good knowledge in Network Engineering, Architecture and Routing and Switching
  • Knowledge of Enterprise level routing and switching experience will be an advantage
  • Good command in both English, Cantonese and Mandarin


To apply for this position, please send your full resume to contract in word format indicating the job title.

If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence, and used for recruitment purposes only in accordance with Kelly Services Hong Kong Limited's Privacy Notice.


Additional Information

Years of Experience
5 years
Employment Type
Full Time

Additional Company Information

Benefits & Others
Five-day work week