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Senior Software Engineer (Problem Management)The Hong Kong Jockey Club
Senior Software Engineer (Problem Management)The Hong Kong Jockey Club
Job Highlights
  • Application development
  • Writing scripts for data/log diagnostics
  • Web based architecture
Job Description

The Department

Our IT Strategic Business Solutions Department (Channels) of IT and Sustainability Division provides web and mobile channels development and software services to support the Club’s betting and information web and mobile systems.  We are looking for high calibre individual to join the team.


The Job

You will :

  • Help lead a team to resolve problems in production systems using strong problem-solving and analytical skills in accordance with the HKJC’s Service Management principles and processes
  • Work with the relevant IT (development, operations, infrastructure, information security) and business user teams to manage production problems by conducting relevant tracking, agreeing on corrective action and providing relevant reporting to ensure that fixes are delivered in accordance with SLAs and KPIs
  • Manage vendor support as required where vendor products are involved in production problems
  • Provide timely application log analysis and results to facilitate production problem trouble-shooting and root cause analysis
  • Support initiatives to enhance software and documentation quality as well as process improvement
  • Support the HKJC’s nascent DevOps processes to reduce production incidents and problems
  • Produce KM articles regularly on KM database

About You

You should have

  • Bachelor’s Degree in Computer Science, Engineering or related studies at least 4 years in a technical support role with past application development experience.
  • Strong knowledge and experience in analysis, research, investigation and evaluation, with a structured approach to provide application incident and problem management support.
  • Hands-on experience writing scripts for data/log diagnostics and report generation; using analytics tools such as Splunk and Log Parser. ElasticSearch (ELK Stack) is a definite advantage.
  • Knowledge of Web based architecture (Certificates, IIS, Web Services), MS Windows OS, MS SQL Server, Load balancing, DNS.
  • Familiarity with Window batch scripting, Control-M, debugging tools on Window platform including Network Monitor, WinDbg is a plus.
  • Languages & Programming knowledge in any but not limit to: C#, .NET framework, HTML5, Javascript, CSS, Ajax, XML, JSON, Swift; SQL queries and stored procedures on the Microsoft SQL Server platform is a plus.
  • Knowledge of ITIL Service Management principles and processes is a plus.
  • Must be a self-motivator and be able to work with minimal direction.
  • Capableof multitasking, problem solving, logical reasoning, and communication (Cantonese, Putonghua and English; both written. and oral appropriately scaled for technical or business audiences).
  • Ability to research and collect information from a wide variety of resources
  • A highly passionate, optimistic, and confident individual who can work with equal dedication for tasks that come along


Terms of Employment


The level of appointment will be commensurate with qualifications and experience. A contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button.


We are an equal opportunity employer.

Personal data collected will be used for recruitment purposes only.


Additional Information
Company details

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2017/18, the Club made a record return to the Government of HK$22.6 billion in duty and profits tax and contributed HK$1.2 billion to the Lotteries Fund. Approved charity donations were HK$4.2 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.


香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2017/18年度,馬會透過各項博彩稅及利得稅,為政府庫房帶來破紀錄的226億港元收入,並向獎券基金撥款12億港元。另外,已審批慈善捐款達42億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。