SEEK Asia Style Guide

Senior Solutions Architect - Microsoft CRM & BI Solution Endeavour Search Limited
  • Not Specified
  • Salary provided
  • Posted on 12 Apr 2019
Senior Solutions Architect - Microsoft CRM & BI Solution Endeavour Search Limited
Job Highlights
  • Head of CRM Solutions Development
  • US Tech Firm with global presence
  • Salary over HKD1M+ per annum
Job Description

Executive Summary:

We are working with a US professional services company in business analytics, business applications, cloud, digital marketing, technology and managed services offerings. It operates in more than 18 countries with around 25,000 professionals and revenue of over USD 2 billion annually. It is expanding in Asia and now actively hiring in its technical team.

The Solution Architect develops customer relationship management solutions, for example using Microsoft Dynamics CRM. These systems are crucial in helping clients track customer engagement, sales, service, marketing and retention.

You will be a CRM thought leader and solution architect. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing and maintaining CRM solutions.

Key Responsibilities: 

  • Design conceptual architecture and technical solutions
  • Lead and review your team’s work, directing efforts to define technical, operational and user requirements
  • Oversee timely and effective resolution of customer issues
  • Ensure that project quality meets standards through KPI identification and testing plan
  • Manage partnership with cross-functional teams to ensure consistent, positive client interaction
  • Manage off-shore resources
  • Participate in sales activities as required.

Major Requirements:

You are likely a holder of Bachelor’s degree in a field such as information technology, business technology or engineering, with at least 10 years of CRM/BI experience.

You understand the nuts and bolts of CRM/BI systems and, more importantly, you know how to connect with clients and lead a team to its goals. You are organized, energetic and as comfortable in front of a board room as before a white board with your development team.

Your technical skillset likely includes:

  • Understanding of industry-standard business practices supported by CRM/BI
  • Extensive experience with CRM/BI or other business management software (especially Microsoft Dynamics)
  • Experience with Software-as-a-Service environments
  • Basic understanding of relational databases.

 Your business skillset likely includes:

  • Excellent client management skills
  • Experience leading large complex technology projects
  • Experience managing global CRM/BI teams and working with offshore teams
  • Excellence in communicating and presenting complex information to technical and non-technical stakeholders
  • Self-starter and able to work independently with minimal supervision.

To apply, please send your CV in word document via JOBSDB or to peter(a)endeavourasia.com or call Peter at 3956-1828 for a confidential discussion.

 

Additional Information
Years of Experience
10 years
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus, Transportation allowance, Travel allowance
Company details

Endeavour Search specializes in the recruitment and placement of high quality talents in key positions within the IT, Digital/UX, Management Consulting, Industrial, Medical/Healthcare, FMCG and HR functions.

Our comprehensive regional network and specialized database allows us to perform targeted and accurate searches, covering the Asia Pacific region with our core focus on Hong Kong, China and Singapore. 

For more information, please visit our corporate website at www.endeavourasia.com