Medecins Sans Frontieres

Senior Technical Support Officer (IT)

Medecins Sans Frontieres
Sai Ying Pun
Posted on 27-May-22

Senior Technical Support Officer (IT)

Medecins Sans Frontieres

Job Highlights

  • network infrastructure
  • IT technical support
  • Programming

Job Description

Main Duties and Responsibilities

 General Technical Support:

  • Oversee and review all network infrastructure, equipment, system and all office computers and related materials are in good and secure conditions: ensures the running and problem-solving for server, PC, communications software, network and database;
  • Oversee office equipment is in good condition: ensures the maintenance and problem-solving for office equipment such as telephones and lines, fax machines, printers and CCTV.
  • Proactively propose IT technical solutions to response business needs and initiatives.
  • Support office staff and helpdesk with escalated problem shooting for day-to-day IT issues;
  • Train office staff for technical skills when necessary and advises them how to improve computer literacy;
  • Centralize technical support information such as manuals, other related documents,
  • Refer to the administrator for technical maintenance contracts when necessary;

 Web site Support:

  • Provide technical advice, options and support to the hosting to ensure data and system security well in place.
  • Advise and liaise with external website designer on technicalities;

 IT Program Support:

  • The Senior Technical Support Officer will continue to be involved in additional special assignments in the future. For example, server location project or other requests from the different departments.

 Liaison role as IT supporter of Office:

  • Liaise with external IT parties in order to enhance capacity of computers and office equipment
  • Liaise with other IT specialists in the movement; ensures that MSF-HK IT system is compatible with the system of other MSF sections and participate in some MSF IT meetings if need.


  • Ensure confidentiality of all passwords;
  • Ensure security and confidentiality of MSF Servers’ data, all software and documentation;
  • Ensure that MSF-HK software licenses/computer system/programs are legal;
  • Safeguard all software and documentation, which are the property of MSF-HK and ensure such software/documentation is not used for any other purposes. Any duplicated copies whether in printed copy or soft copy can only be made with the prior written consent of the IT Manager;


  • Report to IT Manager a monthly documentation to illustrate all IT configure, including network, website and program updates;
  • Ensure that regular system review, back-up of important data is done and maintained;
  • Co-ordinate the IDS project with other departments and external partner(s);

The Ideal Candidate 

  • Information Technology Degree
  • Minimum 5 years’ solid work experience
  • Proficient knowledge in network infrastructure (firewall, router, VLAN, VPN, CDN)
  • Proficient knowledge in web site hosting and CMS (Linux, Debian, Ubuntu, Drupal, WordPress)
  • Proficient knowledge in Cloud services (O365, AWS, Azure)
  • Proficient Knowledge in cybersecurity practices.
  • Good knowledge in database management (MySQL, MSSQL Server, MariaDB, MongoDB)
  • Good knowledge in Programming (SQL, Html and Java, Php, NodeJS)
  • Knowledge of Dreamweaver, PhotoShop, Flash, and preferable Ulead MediaStudio Pro
  • Strong sense of initiative to remain updated of IT developments
  • Ability to fix technical problems by locating the root cause with good problem-solving” skills
  • Able to work independently but also a good team player
  • Ability to work under pressure and to respect deadlines
  • Highly proficient in spoken and written Cantonese, English and Mandarin.
  • CISA, CISSP will be a plus
  • Immediate available is preferred

How to Apply?

Send your motivation letter and full resume with current and expected salary and date of availability by clicking "APPLY NOW".  Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.  All information collected is solely for recruitment purpose and will be treated in strict confidence. Please read the “Personal Information Collection Statement” before providing any personal data to Médecins Sans Frontières (HK) Limited.

Additional Information

Career Level
Years of Experience
5 years
Job Type
Full Time, Contract
Company Website

Company Overview

Médecins Sans Frontières (MSF) is an international humanitarian organization that provides impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.

Additional Company Information

Charity/Social Services/Non-Profit Organisation
Benefits & Others
Dental insurance, Life insurance, Medical insurance, Five-day work week