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Service Delivery ManagerJohnson Controls Hong Kong Limited
Service Delivery ManagerJohnson Controls Hong Kong Limited
Job Highlights
  • Exp in managing service project operations
  • HVAC/ BMS system maintenance project
  • Strong analytical and organizational skills
Job Description

What you will do

 

You will be responsible for the Truck-based service delivery functions for a service team, including: planned/ unplanned technician scheduling & dispatch management, customer service requests coordination (from initiation to completion), parts management, billings & collections.

 

How you will do it

 

  • Prepares yearly, monthly and weekly execution plans for maintenance project scheduled service visits
  • Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate
  • Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established time frame
  • Manage maintenance contract renewal activities including backlog report, contract scope, T&C and renewal schedule
  • Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.
  • Assist with creation of quotation of repair and minor improvement work
  • Facilities administration of parts ordering, inventory, availability and warranty claims

 

What we look for

 

Required

  • Diploma holder or above
  • Minimum 2 years project administration/ business administration experience in engineering industry
  • Strong analytical, organizational, administrative skills and time management skills with ability to meet deadlines
  • Excellent attention to detail
  • High level of expertise in MS Office software including Outlook, Word and Excel

 

Preferred

  • Bachelor Degree in Engineering/ Business Administration related disciplines
  • Experience in managing service operations/ service scheduling in engineering industry 
  • Adaptable to an innovative but also cost-driven environment

 

Only the shortlisted candidates will be notified. Data collected would be used for recruitment purposes only

Additional Information
Years of Experience
Not Specified
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Five-day work week, Free shuttle bus, Life insurance, Medical insurance, Performance bonus
Company details

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

 

Johnson Controls Building Technologies & Solutions delivers products, services and solutions that increase energy efficiency and lower operating costs in buildings for more than one million customers. Operating from 500 branch offices in more than 150 countries, we are a leading provider of equipment, controls and services for heating, ventilating, air-conditioning, refrigeration and security systems. We have been involved in more than 500 renewable energy projects including solar, wind and geothermal technologies. Our solutions have reduced carbon dioxide emissions by 16 million metric tons and generated savings of $7.5 billion since 2000. Many of the world’s largest companies rely on us to manage 1.5 billion square feet of their commercial real estate.

 

Due to business growth, Johnson Controls Hong Kong Limited is looking for high caliber candidate who drives for excellence to join us for a challenging and rewarding career. We offer attractive remuneration package to the right candidate. Interest parties please send your application letter & CV including current and expected salary, date of availability to [email protected] or fax to (852) 2963 6278.

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