Microware Limited

Service Desk Agent

Microware Limited
Kwun Tong
Posted on 11-Jan-22

Service Desk Agent

Microware Limited

Job Highlights

  • Higher Dip. / Asso. Degree in Computer Science
  • 2 yrs deskside & server support exp
  • Shift duty

Job Description

Job Highlights

  • Provide support and troubleshooting on server software, hardware, Storage, and network
  • Work closely with 3rd party vendor on solutions
  • Strong communication skills are required 

Job Responsibilities:

  • 7 x 24 Hotline services (Office and Non-office hours)
  • Handle enquiries or general support in a professional manner
  • Provide end-user software applications usage and support, computer hardware support and troubleshooting in a professional manner
  • Keep track on status and frequent communicate with stakeholder of Service Requests and Incidents from case start-to-end
  • Provides technical advice and problem isolation.
  • Coach and be coached on new skills (e.g. technical and soft skills)
  • Continuous improvement to meet business needs.
  • Log information into the ticketing system
  • Advisory on security alerts and suggest solution to affected devices.
  • Coordinate and communicate with customer for scheduling duty 
  • Experience work with vendors on technical issues and find possible solutions to perform testing before production

Job Requirements: 

  • Higher Diploma/ Associate Degree or above in Computer Science / Computer Studies or other IT related disciplines,
  • 2 years of relevant experience in IT Deskside and Server Technical Support
  • Good command of written and spoken English and Chinese.
  • Sound knowledgeable in Windows server and Linux are preferred
  • Good team player building high team spirits
  • Strong control sense, able to identify potential risk and provide valid recommendations in standard support documentation
  • Experience or certified on Microsoft M365 and Azure and Immediate Available is an advantage

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking "Apply Now".

* Personal information collected will be used for recruitment purpose only

Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
2 years
Job Type
Full Time, Permanent

Company Overview

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

You are welcome to visit our website at https://www.microware.com.hk/

Additional Company Information

Information Technology
Benefits & Others
Education allowance, Medical insurance, Performance bonus, Flexible working hours