Report to: IT Client Services Manager
As a member of the IT Service Centre support team this role is key to helping provide Deacons staff with a quality IT support service. They will provide 1st and 2nd line support to our internal customers. They will either help resolve the issue in a timely fashion or escalate the problem to other teams within ISD as needed. They must bring major issues to the attention of the ITSC Manager as needed. The person filling this role must be a good communicate and a good listener who takes time to understand the users problems before recommending a solution. They must be able to understand the users’ issues and provide accurate advice to assist.
We aim to make the role varied and exciting by ensure that at times the successful candidate is asked to get involved in other activities including developing helpdesk procedures, SOP, and other project work. Training and development to help the candidate progress in their career will be provided.
To provide 1st and 2nd line support to our internal customers, and escalate issues to other teams as required. This will include activities as follows:
The successful candidate will display the following attributes:
Attractive salary and fringe benefits will be offered to the right candidate. Visit www.deacons.com.hk for more information about the firm. If you are interested, please click "Apply Now".
We would only consider applicants who apply directly to our firm and not through recruitment agencies. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful and the applications will be destroyed within 6 months.
Deacons is Hong Kong's own world-class law firm, providing an extensive range of legal services to local and international corporations. With over 165 years of experience in providing legal services, our clients are assured of the integrity and stability of one of the region’s oldest and most respected law firms. It has been recognised as Employer of Choice for many years.