Report to: IT Client Services Manager
This job has two parts. The first part is as a member of the IT Service Centre support team. This team is key to helping provide Deacons staff with a quality IT support service. They provide 1st and 2nd line support to our internal customers. They help resolve IT issues in a timely fashion and escalate problem as required to other teams within ISD. The second part of this role is training development and delivery. This involves working with the team to identify areas to train end-users on to help them better leverage our systems. They will help develop training materials around this and then do the training delivery. They will help grow the body of training materials and the training catalogue within the IT department.
The person filling this role must be a good communicator and a good listener who takes time to understand the users problems before recommending a solution. They must be able to understand the users’ issues and provide accurate advice to assist.
We aim to make the role varied and exciting by ensure that at times the successful candidate is asked to get involved in other activities including developing helpdesk procedures, SOP, and other project work. Training and development to help the candidate progress in their career will be provided.
This will include activities as follows:
The successful candidate will display the following attributes:
Attractive salary and fringe benefits will be offered to the right candidate. Visit www.deacons.com for more information about the firm. If you are interested, please click "Apply Now".
We only consider applicants who apply directly to us and not through recruitment agencies. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful, and the applications will be destroyed within 6 months.
Deacons is Hong Kong's own world-class law firm, providing an extensive range of legal services to local and international corporations. With over 165 years of experience in providing legal services, our clients are assured of the integrity and stability of one of the region’s oldest and most respected law firms.