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Service Quality AnalystDHL EXPRESS (HONG KONG) LIMITED
Service Quality AnalystDHL EXPRESS (HONG KONG) LIMITED
Job Highlights
  • Monitoring performance of operations KPIs
  • Manage raw data, report performance deviations
  • Degree in Business, Transportation, Statistics
Job Description

 

Working location: Tsing Yi

 

Responsibilities:

 

  • Monitoring key operational performance indicators in order to meet the Company’s service quality standards

  • Closely communicating with different operations parties and proactively notifying key customers to timely follow on service discrepancy

  • Escalating issues or crisis situation to related teams so as to remedy performance gaps and take immediate appropriate or contingency actions for service recovery

  • Analyzing root causes impacting Country operational KPI and identifying opportunities for continuous service quality improvement

  • Preparing reports as requested for internal teams such as Commercial, Finance, Customers Operations Group, as well as for key customers

 

 

Requirements:

 

  • Degree in Business, Transportation, Statistics, Computer Science or other related studies

  • Minimum 3 years relevant working experience (preferably in operations area) and experience in monitoring control centre or call centre will be an advantage

  • Strong analytical and problem solving skills

  • Good command of both spoken and written English & Chinese

  • Proficiency in MS Excel, MS Access and MS PowerPoint

  • Knowledge or experience in using database application for data analysis, e.g. SQL server is highly preferred

  • Shift duty is required

 

Application:

Please send your CV to [email protected] and also indicate your current and expected salary, and availability in the resume. For more job opportunities, please visit our website at https://www.dpdhl.jobs/

 

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong(the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at http://www.dhl.com.hk/en/legal.html#pdp.

By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process,transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at [email protected]

Additional Information
Years of Experience
3 years
Employment Type
Full Time
Benefits
Dental insurance, Double pay, Free shuttle bus, Life insurance, Medical insurance, Performance bonus
Company Website
Company details

DHL – THE LOGISTICS COMPANY FOR THE WORLD

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 350,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 57 billion euros in 2016.