Munchkin Asia Limited

Shipping and Order Coordinator

Munchkin Asia Limited
Posted on 16-Apr-21

Shipping and Order Coordinator

Munchkin Asia Limited

Job Highlights

  • 5 days work
  • Medical Insurance
  • Dental

Job Description

About Us:
Munchkin, Inc. develops innovative, modern, and credible products for babies and children that make parents’ lives easier and more enjoyable by thinking of "the little things." Founded in 1991 in Los Angeles, California, Munchkin has grown to 7 offices worldwide. We are passionate, creative, and believe in only making the best products that are trusted and effective. We invite you to explore our website and SEE WHY WE ARE THE MOST LOVED BABY LIFESTYLE BRAND IN THE WORLD!

Position Summary:  
The position is responsible for supporting the Operations team in the coordination and booking of containers by approved shipping methods (ocean steamship lines and/or air freight) for the movement of product from suppliers to the port of export.  This role is also responsible for entering and verifying customer orders and responding to and resolving customer inquiries or complaints to ensure customer satisfaction.  

You’ll Do:  
  • Liaise with vendors to coordinate customer requirements and schedules, to ensure shipping activities moving forward to provide accurate and on time delivery of orders.
  • Ensure timely movement of goods (i.e. monitoring customs clearance requirements, corresponding with vendors with regards to shipping documentation, reviewing container tracking information, ship mark verification, gathering distributor labels and ensuring contents per shipment are accurate).
  • Follow up on payment status’ (L/C or CIA etc.) and shipping document.
  • Monitor internal documentation requirements are received in full and troubleshoot where necessary.
  • Prepare and communicate weekly and or monthly Reporting.
  • Compile periodic reporting on all shipments as needed.
  • Analyze shipping activities and propose cost savings improvements.
  • Follow up order, process international sales order and payment process.
  • Communicate order issues including price discrepancies, lack of product availability, expected shipment dates to customers, broker representatives and sales managers.
  • Manage TradeLink declaration.
  • Backup the Senior International Shipping Manager on key daily tasks when required.
  • Back up the team on order issuing.
  • Other duties may be assigned.
Bring it!
  • Possess with at least 5 years’ experience in managing manufacturers and in customer service function.
  • Knowledge of international transportation principles, regulations and methods.
  • Strong computer skills in MS Office especially MS Excel.
  • Prior experience with Oracle is a plus.
  • Fluent in spoken Cantonese, Mandarin and English.
  • Excellent telephone manner and good command of customer services skills.
  • Immediately available.
To Apply:
  • Munchkin Asia Limited offers highly competitive compensation, including discretionary bonus plan participation, and other perks. We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin such a standout place. 
  • If you are interested in joining our team, please visit www.munchkin.com for more information.
  • Personal data collected will be used for recruitment purpose only.

Additional Information

Career Level
Middle
Years of Experience
5 years
Job Type
Full Time

Company Overview

Munchkin, Inc. develops innovative, modern, and credible products for babies and children that make parents’ lives easier and more enjoyable by thinking of "the little things." Founded in 1991 in Los Angeles, California, Munchkin has grown to 7 offices worldwide. We are passionate, creative, and believe in only making the best products that are trusted and effective. We invite you to explore our website and SEE WHY WE ARE THE MOST LOVED BABY LIFESTYLE BRAND IN THE WORLD!

Additional Company Information

Industry
Others
Benefits & Others
Double pay, Free shuttle bus, Life insurance, Medical insurance, Five-day work week