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Software Support SpecialistConnectedGroup Ltd
  • Others
  • Salary provided
  • Posted on 22 Mar 2019
Software Support SpecialistConnectedGroup Ltd
Job Highlights
  • A privately owned EU based software vendor
  • Higher diploma or degree holder
  • Willingness to travel
Job Description

Our client is a privately owned EU based software vendor. They are expending their business to Asia and looking for a Software Support Specialist in Hong Kong for Asia Region.

As a Software Support Specialist, you will be the 1st contact point for client to provide technical supports, and you will need to work with the R&D team in headquarter on bug fixing and product development.


  • become highly knowledgeable in the scope, application, purpose and operation of the company's system;
  • provide exceptional & personalised support to clients by telephone, email, face-to-face and any other means;
  • identifying and remedying support queries quickly and accurately;
  • work closely with account managers and identify training needs;
  • developing and maintaining help and support materials;
  • work with the development team to assist in the investigation and resolution of system defects;
  • provide training to users in person, by webinar and by telephone;

To be succeed in this role, you must be fluent in Cantonese and English with good people and communication skills.


  • higher diploma or degree holder in Computer Science, Information Technology or relevant discipline;
  • with solid experience in software development or good knowledge in Software Development Life Cycles;
  • strong ability and willing to learn and retain large volumes of information
  • willingness to travel

Interested individuals can click apply now and send updated resume (in WORD format) to Bonnie Chan for further information.

For a more comprehensive list of current opportunities, please visit


Additional Information
Career Level
Years of Experience
Employment Type
Full Time, Permanent
Company details
ConnectedGroup is an executive search and recruitment firm with offices in Hong Kong and China. We work across a number of industry sectors providing cross-functional recruitment. Our specialisms are Financial Services, Legal, Manufacturing, Supply Chain/Sourcing, Industrial, Technology, Strategy & Transformation, Life Sciences, Consumer and Retail/Luxury Goods, Hospitality, Sales, Marketing & Communications, Corporate Functions/Administration (Human Resources & Talent Acquisition/Finance/Accounting/Professional Support), Property & Real Estate.

All information is used for recruitment purposes only. Although we endeavour to respond to every applicant this may not always be possible so if you receive no response within 60 days, please consider your application for this specific vacancy to be unsuccessful. We will contact you with the next vacancy that matches your profile.
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